Hello all, I need a little help with Software modelization in ServiceNow. The way we modeled the software services with my client is as follows: Business service has a service Offering linked to a catalog item which is then linked to a software mod...
Hi guys!I have a question, how do I limit Related Links to just some users?
Hello everyone,in our service portal I have a catalog item with a multi row variable set where you can enter visitor details, once the RITM record is created it looks like this in the agent workspace: In the agent work space you can add and remove v...
Starting around 3/15/2025, users started to complain about a 403 page, the 403 page configured in adaptive auth properties. After enabling debug etc, testing AuthPolicyAPI, we found that there are cases where some users working on VPN / Zscaler, the ...
Hi, guys.I've been having trouble creating a new KB article template that follows these requirements:Banner ICON (Image) Article Title<H1>Article Subheading<H2>Article Body textI've tried several ideas from the community, but unfortunately, none of t...
Hi.I am trying to create 2 scrum tasks for every story that gets created and moved from Draft/Ready state to Work in Progress State.Can someone suggest me the best approach and the possible solution.
Hi communitywhile we were trying to set up jamf connectionwe try the configuration https with credentials, but when we try to get the Oauth token we get this errorOAuth flow failed. Verify the configurations and try again. Error detail:invalid_scope ...
Hello! I am building a Catalog Item where I need the requestor to select the user who will be working on their request (defining the assigned_to out of the Record Producer itself) out of the assignment group that triages all of these requests; the ...
Wanted to know the step by step process of update source setup from lower env to higher environment in servicenow
Hi Everyone, Need suggestion to remove on catalog form from Popular Items in Service Portal (ESS) without cloning widget/without doing any changes in OOB script. Could you please help me out on it.
Hi,We have a requirement to allow editing of specific field in "sn_vul_vulnerable_item" table, assigned to and assignment group field in particular. Also, the user can only edit the field if record is active and is assigned to a group that user is pa...
Which of the following actions is not supported by Studio?a. Format code indentation with JS Beautifyb. Enable context menu options to modify datac. Integrate with source controld. Download only the required session logs. Hi all, Can someone clarify...
I am working on Email notification , and I want to add a functionality that if there is a note in email Do not reply then end user must not be able to reply on the email in ServiceNow.Can anyone suggest what are the possible ways using which we can a...
HI Team, We have a custom application and form. We have written a onChange client script to populate the currency type based on other currency field. Its working fine in native UI on change as well as onsaving the record. While when we open the same ...
Does anybody know why Exclude & Preserve is not working in System Cloning in my case ? I checked in both table Clone Exclude Tables (clone_data_exclude) and Clone Data Preservers (clone_data_preserver) the table Application Registries (oauth_entity) ...
