Trigger an impersonation start event
Can we trigger an impersonation start event when a particular group user is impersonated?
Forum Posts
How to cancel generate pdf
Hi everyone, I was trying to save a documentation as PDF without realizing the file size.After more than 3 hours, it is still running with msg below: Q: How do you cancel this operation of saving PDF? Thank you very much in advance of your hel...
Use record producer to create a digital product release with a dynamic release template?
I would like to use Record producer to create a release within Digital product release. I have successfully been able to create a release but I cannot get the release task to be fully configured with phase tasks and tasks within those phases. I am us...
I have a requirement with service graph connector trying to block non-us region data for class ‘xyz’
Requirement:I want to ensure that only records where region contains 'us' and class 'xyz' trying to block non-us region data from being inserted into CMDB table. What U have tried-1.RTE Entity Operation I have created type multiple input script.2.RTE...
Decrypting masked variable in Flow Designer
I'm attempting to access the decrypted value of a masked variable in a flow designer flow. The "getDecryptedValue()" method returns an empty string and using the decrypt method of a GlideDecrypter returns the ciphertext. The flow itself is running in...
Unable to upload file to attachment table from portal widget, any help ?
From Portal widget, I have file upload option and button to upload the file. Upon click of this button, it must create record in attachment table and attach the file to this new record. What is wrong in below code ? Unable to upload file to attachmen...
how do i change the color of a dot-walked field in incident table's list view
i have tried using dom manipulation in client script and other methods too, but still couldn't do it
Resolved! Agile Board - Filter the backlog on the Sprint Planning tab
Apologies, I have seen several community posts on this question, but having tried the suggested actions, I am not having any luck. I want the "Backlog" section of the Sprint Planning Tab on the Agile Board to only show stories that are ready, not blo...
Take input from the assignment group of a task in a flow
Hello, I want to take input from the assignment group of agent validation task.(yes/no or true/false) and based on that I want to create an if statement for further flow. Is it to be done by flow variables? If so please give very DETAILED answer with...
Resolved! How can I hide the price on the service portal for users
Can anyone guide me how to hide the price when a user checks their ticket status within the service portal?
Remove focus from Begin tour button
Hi, Is this possible to remove focus form Begin Tour button in Guided Tour ? @Ankur Bawiskar : any suggestion. Thanks!!
Resolved! New user question concerning operational_status and install_status
What is the difference between cmdb_ci.operational_status and cmdb_ci.install_status? Are both really necessary?This topic may have been addressed before; if so, sorry for repeating it and if that is the case can someone point me to the answer.TIAa...
Inter-article links within Agent Assist do not work
We have several knowledge articles that link to each other using a URL formatted as "?id=kb_article_view&sysparm_article=KB00111111". This setup works correctly in CORE view, allowing users to click on a link to open another article. However, in Agen...
New User Subscription Setup
I am new to ServiceNow Administration and I have a question related to setting up a new user account and adding it to a subscription. It looks like we have the Subscription setup with a group within the "Subscribed Groups" (ex. ITIL_LIC_USERS). Situa...
Redirect Non-itil Users to ESC Portal instead on Native view
Hi,We have a requirement to redirect non-ITIL users to the EC Portal instead of the Native viewWe tried to configure a UI Script based on below article,https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994806We are able to hide ...
