HiI'm triggering an email template for incident when the state is in inprogess in sow workspace if i open one incident record for ex:INC0000011 (IF i open this record if the record state is in Work inprogress then in email section if i click on email...
Hello everyoneI wanted to understand the functionality that how does the button----Edit filter & sort is visible under the visual task board.Currently, it is visible to only owner of the VTB board,can it will be also visible to VTB members???Warm Reg...
In the "Ask For Approval" step in my Service Request Flow I have the Rule setup to Approve or Reject when all users approve or reject. There are three users selected. When the first user approves the requested item, the other approvals are set to No ...
Hi, I'm using a reference type variable in my catalog item to list the DL names based on the type selected (Internal/External) in one of the choice type variable. Since, the DL count in the table is around 1 lakh it is taking too long time time to l...
Hi!I am looking at this example portal, and I see they have managed to add some glyphs to the top header navigation.How can I do this?I know how to add glyphs to the header menu below, as seen above. But I don't find that option for the above header ...
Hello all, I've been following a somewhat cumbersome workflow for creating Knowledge articles where I... 1. Submit a new Knowledge article2. Pull up the new Knowledge article and click Publish3. Pull up the new Knowldge article yet again and approv...
I would like to know if a CI/CD spoke can be configured and implemented for App Repository release automation without being integrated or linked to a Source Control system (e.g., GitHub, etc.). Has anyone here successfully implemented a CI/CD spoke/f...
Hi all, I have a customer who operates in multiple geographic locations and is looking to archive data based on different geographies and different archival rules. The scenario is as follows:Country 1 - must only have 5 years online data with all oth...
Hi everyone, Recently, I faced an issue for creating polls and survey, for surveys I have used OOTB survey features and made a survey for my community portal, but facing an issue for creating polls as polls should be visible to all of the community u...
Duplicate CI Names with Different EPR-IDs:o Some applications have the same CI (Configuration Item) name but are associated with different EPR-IDs, which violates the expectation that each CI name should be unique.o Examples: hpit:esd → 205375 and 3...
Hi, I have two checkbox variables. On the form these are showing under 'Options'. I want to rename it and make it mandatory. if any of two checkboxes are checked then it should be non-mandatory(that is, i should be able to submit the form).
Hi community, I want to hide the info message "This ticket is the primary ticket for URxxxx" on My Tasks in employee center. It's popped up when I have to approve my approval task as shown in attached screenshot. Looking for help.
Hi Community, I have a quick question. If you want to use a single workflow for multiple catalog items with slight modifications specific to each item, how would you approach this? What solutions would you suggest for incorporating these modification...
Hello,Wanted to know what the community's opinions / experiences are with this scenario. We have tickets that are submitted on both platform and portal side of things. For internal tickets that dont require end users but are used to facilitate intern...
I'm planning to clone our production instance to a newly purchased test instance, but I want to ensure that sensitive data is not transferred to the test environment. As we may need to perform similar cloning operations during future upgrades, I'm lo...
