Hello Everyone,I want to make a view of two tables namely : scan_targets and scan_results. I have combined them on basis of sys_id of the target field, where "combo.target" is the dot walk path. I am unable to view any records in the database view (a...
Hello, I would like to know how to lowercase recipients for email trigger on flow so we do not have to put 2 or conditions. IE ABC@123.com OR abc@123.com. I see string transforms on the actions but not the triggers.
There is no platform user in the given instance. So, I am unable to impersonate platform user from system administrator. To complete the reports and dashboards task ,I need to impersonate Platform User. How to resolve this issue???
Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...
We have some catalog items where the UI scripts and UI policy scripts get rather complex, and often are repeated (copy-paste) when different variable scripts need to share functionality. Currently if we want to share a client side JS library with the...
Hi I have been trying to resolve a simple need in servicenow ITSM, which is to assign automatically a tag to some tasks records (incidents, problems, changes) that match certain conditions. I'm aware there is a feature for auto-tagging, but in my...
Hi Team, Good Day. I have created one archive rule on incident table to archive the 4 years ago closed incidents. For testing purpose i have gave the filter conditions as active false & closed at some past date time and then saved the rule & activate...
Hi there, I have created 2 custom tables Table1: ASP_MasterFields: asp_number (sample number ASP000001) asp_name asp_description Table2: ASP_ReleaseFields: ref_number (referencing the ASP_Number) release_number (sa...
Hi All,I need some help regarding the comments update from external system to ServiceNow.We are trying to integrate ServiceNow with Trustwave system and we are able to get the incidents from their system but whenever the script runs the same comments...
Hello ,I have case to send the notification to impersonated user of "People solution" groupFor this, We created script action , event, notification and mail script.We are not able to fetch parm1 and parm2 in mail script. We get either of event parame...
Hello everyone!I would like to know if it is possible to use Now Actions to send notifications only to users without sending them to a channel.In the "Who will receive" section, I have configured "Users," but no notifications were received!I have als...
We are in the process of standing up new ITSM MID Servers in our enviornment with the intent of migrating to these new MID Servers and disabling our old(outdated) MID Servers on old physical servers.As part of this we are looking at "copying" the fuc...
Hello everyone,I have a query regarding the installation of ServiceNow on-premises. Is it possible to set up a domain-separated ServiceNow instance on-premises? If yes, what are the typical hardware requirements for such a setup?I would appreciate an...
Under what circumstances, should you use the Communicate workaround Related Link on the Problem record? A. The workaround is helpful information for the Callers on the Problem's related Incidents (open) B. The workaround should be published to a know...
Hello,I'm trying to create a UI action that export an HR case record in both the case form in the native UI and Agent Workspace. The UI action works correctly in the native UI but does not function properly in Agent Workspace.
