I need some help with an intermittent problem I am experiencing.
Background:
SLA Definition on the Catalog Task table which starts when a catalog task is created based on the priority of the task. The workflow attached to it was created using basic techniques that just triggers notifications to assignee and assignee's manager.
SLA Definition
Workflow
This all works 100% for Incident management and I've never had issue on that, only task sla
Problem:
Happens 1/8 times. The Task SLAs stage is not changing to Completed. It stays In Progress although the Task state is Closed Completed. Like I said it doesnt happen for every task and task sla. Just here and there. Where should i start looking. No scripting was used just conditions like the supplied OODB Incident SLA Definitions and workflow.
The task state:
The SLA stage:
Most of the time the task state Closed Complete changes the Task SLA Stage to Completed but not always. And then my workflow continues to run causing the support staff to receive SLA notification emails causing massive confusing since the tasks are no longer assigned to them.
When changing state back to Active and then back to Closed Completed on the Catalog Task it changes the SLA Task state to completed.
I really need some advise. Thanks
Thanks for the quick reply!
Here is the stop conditions(like I say it works but not for every task and also cant find a link between those that didn't work that is a common denominator):
