The delivery time in the Service Portal is different than the Service Catalog

donnadavis
Tera Expert

The Delivery Time value in the Service Portal for my offboarding catalog item displays a different value than what is showing in the Service Catalog.  The Service Catalog is correct; 3 days. The expected time in the workflow is correct also. Does the Service Portal calculate this value differently and if it does, where does it occur?  Thanks for your help.

find_real_file.png

1 REPLY 1

Boyan1
Kilo Sage

Hello, 

Can you please check below article?

https://community.servicenow.com/community?id=community_blog&sys_id=fbcde2e9dbd0dbc01dcaf3231f96199e

 

Best regards,
Boyan