Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

The delivery time in the Service Portal is different than the Service Catalog

donnadavis
Tera Expert

The Delivery Time value in the Service Portal for my offboarding catalog item displays a different value than what is showing in the Service Catalog.  The Service Catalog is correct; 3 days. The expected time in the workflow is correct also. Does the Service Portal calculate this value differently and if it does, where does it occur?  Thanks for your help.

find_real_file.png

1 REPLY 1

Boyan1
Kilo Sage

Hello, 

Can you please check below article?

https://community.servicenow.com/community?id=community_blog&sys_id=fbcde2e9dbd0dbc01dcaf3231f96199e

 

Best regards,
Boyan