I need to create an ACL that will only allow users in a certain group see the RITM records when a certain catalog item is submitted. I put a screen shot of the how the ACL that I created is setup. However it is not working. I cannot figure out wha...
I've built a custom app (custom scope), and configured a new Widget to apply it to the Standard Ticket configuration record under the Action widget field.No matter what I've tried, the widget does not show. After some troubleshooting, it most certain...
I have an issue that whenever we mention someone in work notes or additional comments, there should be are record inserted in live_notification table. in my instance it is not happening. Could anyone help me how to troubleshoot it and resolve this pr...
Hi guys, I have a flow designer that creates an incident when a specific transform map fails. But instead of creating an incident right away, I would like to re-process it or re-execute the scheduled job. Is there a way to call the UI Action or is th...
We are on San Diego, patch 5, using the latest version of Edge. One of our instances logs me in and start showing the top menu options and freezes there. All the other instances are fine and work as expected. Here is what my screen looks like after...
On the contract table (ast_contract), financials tab provides monthly and yearly value based on start and end date. user would like to select month and year (example a date field) and see what is the total cost of the contract as of that month and...
Salut,I have a incident record producer and I would like to know (from the script section) how can I read the Fulfillment group catalog item field and populate the Assignment group of the incident.
Hi All, I have created database view for interaction and task table table. But when trying to check no data is being displayed. what should be the where clause? I feel i have done mistake in where clause can someone please suggest where clause to ...
We have created a survey using survey designer in ServiceNow which should be be opened by any user in the platform (no trigger also). Also added a portal header menu link which is pointed to the particular survey, but the issue is -we have the survey...
Hi Team, I have a requirement that whenever incident resolution email will be triggered then it will have a clickable emoji/ smiley in the body of notification. Kindly, help me navigate how to achieve this. Regards,Manal
Hi All, The Service portal home page search takes us to "Faceted search" page. There is a requirement to redirect the result to a weblink or url which is stored in the table for every search result. Thanks in advance.
Hi Guys, I need assistance in setting up join like action in flow designer where i will wait for condition until both tasks get completed. I can able to select only one task under wait for condition. Any suggestion? Kushal
Hello -I'm getting a blank output for importSetSysID using the script below when it's run inside a Flow Designer action. I tried outputting other values via getValue, but those are also coming up blank.(function execute(inputs, outputs) { var loade...
Hi All, I have two buttons over my modal in service portal 'ok' and 'cancel'. Once clicked on 'Ok' I have to do some changes over other table. And on click of 'cancel' I have to do nothing. I am thinking to keep the first logic inside a function and ...
Hello, A public KB article KB0813636 (MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check) describes: >The MID Server tries to conn...
