Hi, There is one email notification on 'sc_req_item' table which is running when a record is updated and has a condition 'Additional comments' changes. In the 'who will receive' section the user added is 'requested_for' user. What is happening here...
Hi all,I have a question. Our requirement is that when a user orders a catalog item, the request is auto approved and the requested item records (RITM''s) are sent to the appropriate users for approval. This is fairly simple and has been configured. ...
I need to prevent users to delete a specific attachment. I created a before delete BR and it prevents the record from being deleted but it erases all the file content, it is a MS Word file. To use ACL I would have to update al least ten others that a...
Dear Experts, Few questions regarding the capability of CI Class Manager. Was thinking if this will be available to all users and will be a good approach to extract their own CI data report. 1. May I know what is the minimum role required for a user ...
I need to create the following: 1. Notification 2. Event 3. schedule script execution I need to create a notification that will remind the approver of an unapproved RITM, it should be run Daily, Weekdays(Monday - Friday) and 8:00 am - 5:00 pm. My fir...
We work in Canadian French (fq) and we installed the French Canadian language pack. During our onboarding onto the ServiceNow platform, we are correcting numerous labels in the sys_document table. We need to confirm that our efforts are not futile a...
Hi, I'm trying to look up resource plan records and push all the Group managers of those resource plans into an array. How is this possible in the flow designer?
Have encountered this error on several occasions, but have not yet been able to establish why it occurs.This has been observed in several instances, both on Madrid and New York. Level : ErrorMessage : null: no thrown error Source : com.glide.ui.Servl...
Whenever a record is open and perform below actions in custom agent workspace but not on console I need to get Info message / some popup message like "RECORD IS UPDATED" if user updates a record on click of UPDATE button."RECORD IS DELETED" if user d...
I am familiar with creating knowledge templates and creating article template fields. Each template extends the kb_knowledge table with content blocks for the article. I have a field I would like to use across all templates and would like to create o...
Hi All, I'm having an issue and the suggestions on the portal doesn't get me any further. I have a order guide with some custom HTML widgets to interact with another application. Basically we have repository with all our personnel. Now is the use ca...
Hi community, Using "sn_hr_core.case_reader" and "sn_hr_core.reader" with these roles iam able to edit Hr cases,But My goal is that specific group HR agents can only see the COE( hr service = Account).we dont want them to access other COE cases How...
I'm trying to understand the logic behind the way domain separation was implemented into Identification and Reconciliation, and how to get around one of the poor design choices. In most areas of the system, domain separation follows certain rules abo...
Hello experts, Do you have any idea why is servicenow homepage for Identity provider often set at navpage.do? What will happen if it is set at nav_to.do or are there other .do that could be set for that? Thanks in advance
HI! I've created a freeform board to track activities for a project - as I add cards, they seem to be defaulting to Priority - 4 Low. Can someone point me in the direction to where I can find instruction on how to assign priority on a card (other th...