The incidents opened/created date always show in the system timezone

Mehak Setia
Tera Contributor

The incidents opened/created date always show in the system timezone (asia)even though the timezone in the user record in user table and in the user profile(self service ) view is Europe /London.

 

Any idea how can this be sorted

2 REPLIES 2

SLK Gupta
Tera Guru

Hi @Mehak Setia,

 

Below article might helpful to you @Mehak Setia.


https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714577

 

If my responce helps you please mark it as helpful @Mehak Setia.

 

Thanks&Regards,

S. Lakshmikanth Gupta.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mehak Setia 

 

Have a look here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714577 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************