The incidents opened/created date always show in the system timezone

Mehak Setia
Tera Contributor

‎11-09-2023 02:01 AM

The incidents opened/created date always show in the system timezone (asia)even though the timezone in the user record in user table and in the user profile(self service ) view is Europe /London.

 

Any idea how can this be sorted

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2 REPLIES 2

SLK Gupta
Tera Guru

‎11-09-2023 02:14 AM

Hi @Mehak Setia,

 

Below article might helpful to you @Mehak Setia.


https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714577

 

If my responce helps you please mark it as helpful @Mehak Setia.

 

Thanks&Regards,

S. Lakshmikanth Gupta.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-09-2023 02:21 AM

Hi @Mehak Setia 

 

Have a look here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714577 

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