The Request Approved (Request Approved) stage is displayed at the end of the activity workflow. How can I disable or manage this?

[Tien Le Viet1]

The stage activity of the requested item was completed but it displayed one more stage which is Request Approved (Request Approved).

[Tudor]

Hello Tien,

Most likely this is happening because you have in the workflow that stage defined with a the highest order, even though it's not used in the WF.

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/using-workflows/task/t_UsingWorkflowStages.html

Please use the above and validate whether I'm right and, if that is the case, remove it.

Hope this helps!

 Tudor

[Tien Le Viet1]

Hi Tudor,

It also does not have the 'Request Approved' stage for this workflow but this stage is displayed on the activity stage.

[Sagar Pagar]

Hi,

Its not RITM's stage as Request Approved value in workflow stages. It's shows Parent request associated with RITM request is approved.

There is a business rule on the table sc_request: "Cascade Request Approval to Request Item" sets the stage to "request_approved" for all requested items with stage="waiting_for_approval" (the default value).

Removal/Hiding of the 'Request Approved' stage from displaying on RITM list-view (and in general)

Thanks,
Sagar Pagar

[Aman Kumar S]

Hey,

Please go through below article regarding Request Approved stage.

Ritm is showing stage 'Request Approved' even though no request level approver does not exist.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂