In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease. Join...
Talk to us about your experience with our Workflow Studio documentation experience and walkthrough 3 new potential content improvements!People of all experience levels welcome! Session Details: Date: ...
Published: December 2025Series: Platform Academy: Workflow AcademyPresenters: Lisa Holenstein, Sr. Principal Platform Outbound PM; Jason Lefever, Sr. Manager, Inbound PMHost: Sharon Barnes, Outbound P...
Recently we were testing the Inbound Email flow trigger and ran into some issues when trying to mock some back and forth email exchanges between an Agent and an external user. There is an example flow...
Ask the Experts: Flow Performance and Debugging Struggling with debugging or optimizing flows in ServiceNow? This Platform Academy session is packed with insights to help you make the most of the Flow...
Did you know that you could trigger a subfow from a UI action and get a response back without having the page reload? Most of you probably realize that you can trigger a Flow or Subflow using a script...
Onto the testing portion. Now that we have the setup done, here's how the flow runs stacked up. This was done by just triggering the main flow to generate a new date/time then compare that Flow Variab...
I posted the other day about some date comparison headaches we ran into in Flow on a current project where things either weren't matching up or were erroring out in flow logic. I decided to dig a litt...
We were doing some testing with dates in flow designer and ran across a scenario where date comparisons weren't working the way we expected. Here's a summary of what we saw in case anybody runs into i...
Playbooks are one of the most powerful features for building custom processes on the ServiceNow AI Platform. A big part of that power comes from the capability to create your own Activity UIs. With th...
For any new process flow requirements, ServiceNow recommends using Flow Designer over the legacy workflow for almost all circumstances. Well, starting with the Zurich release, we can remove “almost” f...
Are you a Developer, Admin, or someone who uses Flow Designer or Playbooks with Now Assist AI features? We want to hear from you! ServiceNow is conducting a Product Research Survey to better understan...
The use case is simple. If there is an update to a [record], send a notification with the previous values and the new values. First, if you didn’t realize, Flow trigger execution tracks which fields h...
Recently, a ServiceNow team met with a global financial asset management firm to reflect on a powerful journey of transformation. The meetings focused on real-world results, and an exciting reverse de...
Introduction At ServiceNow, we believe that customer feedback is crucial for the continuous improvement and innovation of our products. Our Product Managers (PMs) actively seek input from our customer...
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Flows are not for everything
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Help Shape the Future of AI in Workflow Automation...
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What's new for Workflow Automation in the Xanadu R...
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Configuring Playbook Experience - Workflow Academy...
