Title: How to prevent sys_id from being appended to sysparm_tiny URLs?

[akshaybabar]

Hi Community,

I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).

In some cases, ServiceNow generates a clean URL like:

sn_customerservice_case.do?sysparm_tiny=XXXX

But in my instance, the tiny URL is automatically expanded with additional parameters:

https://<inst-name>.service-now.com/sn_customerservice_case.do
?sysparm_tiny=1vdd9nhNti7LRCOBPsvXRtlEmn3Ab5Cc
&sys_id=06ec395583ae7210c0815d70deaad306
&sysparm_record_row=2

Requirement:

• Store and use only sysparm_tiny

• Prevent sys_id and sysparm_record_row from being appended

• Resolve the case internally from the tiny URL mapping

Questions:

1. Is there a supported way to stop ServiceNow from appending sys_id and sysparm_record_row to a tiny URL?

2. Is there any system property or configuration that controls this behavior?

Thanks in advance!

[Its_Azar]

Hi there @akshaybabar 

This is expected and by design in ServiceNow, and unfortunately there isn’t a switch or property to change it.