What is Admin Experience on the Now Platform®? Admin Experience features enable admins to discover applications they are licensed for but are not using, adopt and configure applications with a streamlined setup process, manage the day-to-da...
This article walks you through creating a Guided Tour on Service Operations Workspace. Guided Tours are supported on Workspaces as of the Vancouver release. There is a Next Experience Academy session on this topic if you want to watch the recording. ...
In complex enterprise environments, proactive monitoring is critical to maintaining stability and performance. Inspired by how physical sensors detect changes in environmental conditions and trigger appropriate responses, I developed a custom Serv...
Senior Product Manager Rahul Mathur led an exclusive session on October 17th, 2024, hosted by our Platform Fundamentals Academy. In this session, participants explored the transformative power of Platform Document Management. They learned how key fea...
What are Guided Tours? Guided Tours is a feature in ServiceNow that assists users in onboarding and training on processes. It provides step-by-step walkthroughs and interactive tutorials to help users understand and utilize the platform's ca...
Core = Any table that exists by default in the baseline instance.Custom = Any table that is created by an Admin that does not exist in the baseline instance.Base Class = Any table that is a parent table (has children) [extended], but is not a child o...
On November 21st, 2024 Outbound Platform Product Manager Adam Stout and Now Assist Skill Kit Outbound Product Manager Eliza Orchard hosted an engaging webinar on leveraging the Now Assist Skill Kit to create custom Gen AI Skills for generating user-f...
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist lets you check out our previously recorded Platform Academy sessions. Enjoy! 2024 - Platform Fundamentals Academy Sessio...
On September 19th, 2024, during our Platform Fundamentals Academy, we covered managing custom tables in subscription management. We clarified that not all tables starting with "u_" or "x_" are custom and explained exemptions for tables created by Se...
What is Guided Setup? Guided Setup allows admins to easily configure any product or application that includes a Guided Setup module. With this feature, organizations can efficiently plan and execute the roll-out of a product, performing essen...
We've been on a journey with Guided Tours since the launch of Next Experience in San Diego. Previously, Guided Tours were no longer accessible (except in the Service Portal) in the Classic Environment when Next Experience is activated. Classic Envi...
Admin Center Is there a license required to use Adoption Blueprints? Adoption Blueprints is a non-licensed platform feature. Some applications and plugins in the journeys may require a license. If you have any questions, please contact...
What is Configuration Hub? Configuration Hub provides a centralized location to access admin consoles for an application or group of applications by product family. Admin consoles are new ways to configure applications or capabilities throug...
What is Admin Experience on the Now Platform®? Admin Experience features enable admins to discover applications they are licensed for but are not using, adopt and configure applications with a streamlined setup process, manage the day-to-da...
November 2023 Store Admin Center Configuration Hub - available either via requesting by Store (Vancouver required) or by updating to the latest Admin Center update. Experience the ability to zoom into an application or a group of applications...
What is Help Center? Help Center is the next-generation Embedded Help product for configurable workspaces and pages built on the Next Experience UI framework. Help Center provides targeted help content to users in a UI page, based on the user'...
What is Admin Center? Admin Center provides a central hub for platform owners and admins to access platform capabilities, discover new applications and features with recommended solutions to achieve business goals, manage and track daily admi...
What is Application Manager? The redesigned Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance, and provides key information about an application or plugin all ...
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Lisa Latour
