Trigger an impersonation start event

[Community Alums]

Can we trigger an impersonation start event when a particular group user is impersonated?

[Mark Manders]

You can set up your own, custom, policy to do that.

[bitzalini6]

Hi Lexa, here`s a example of a function that can start and event when a user is impersonated, let me know if you need further help or mark my answer as helpful if it fits your needs:

(function() {
var userEmail = 'user@example.com'; // Replace with the email you want to query
var userGr = new GlideRecord('sys_user');
userGr.addQuery('email', userEmail);
userGr.query();

if (userGr.next()) {
var userSysId = userGr.sys_id.toString();
var imp = new GlideImpersonate();

if (imp.isImpersonating()) {
var currentUserSysId = gs.getUserID();

if (currentUserSysId === userSysId) {
gs.info('User with email ' + userEmail + ' is currently impersonated. Triggering action...');
// Add your custom action here
}

[Ankur Bawiskar]

@Community Alums 

whenever you impersonate there is an event logged here

You can have logic on that table and determine who impersonated which user

Parm1 - user who initiated the impersonation

Parm2- user impersonated by Parm1 user

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Community Alums 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Hello Ankur,

I applied After insert business rule on sysevent table but it not responding anything.

Also I created flow on sysevent table to trigger notification But it not responding anything.

Can you please help me?