Twilio Reply Ingestion

Robert_Anderson
Tera Expert

‎02-20-2024 06:01 AM

Hello,

 

I have recently set up Twilio to send SMS to a group when certain criteria is met.

 

I am next looking to set up a way so replies to the automated message will be ingested into the ServiceNow Incident ticket form.

 

Is there a simple way to do this or any material on something like this?

 

Thank you!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2024 07:57 AM

Hi @Robert_Anderson 

 

https://www.twilio.com/en-us/blog/update-your-servicenow-incidents-in-real-time-with-twilio

 

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Dr. Atul G. - Learn N Grow Together
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