Types of users in Servicenow and their duty
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‎12-28-2019 10:17 PM
I would like to know the types of users in servicenow and their duties in detail.
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‎12-30-2019 07:31 PM
Hi Harish,
you have the ITIL users and the ESS users.
ITIL users - able to work on Incidents/Tasks.
ESS users - normal users trying to access ServiceNow.
Apart from these, each application will have their own set of users.
Regards,
Krishna
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‎12-30-2019 07:36 PM
Hi
There are 4 types of users in SNOW.
1) ESS - End user
2) ITIL - One with ITIL role
3) Specialized Administrator - One with Admin rights for a certain module
4) System Administrator - One with Complete admin rights over the system
If my answer is helpful to you please mark as correct/helpful.
Regards,
Monali Patil
Developer
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‎12-30-2019 08:14 PM
Hi Harish,
Check below link,you will get all details about users.
https://community.servicenow.com/community?id=community_question&sys_id=59a50feddbd8dbc01dcaf3231f9619ae
Mark correct/helpful based on impact.
Thanks,
Dhananjay.
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‎05-12-2022 06:10 AM
Hi all,
If it's for Service ID, which category it should fall under? The team is trying to develop some automation work while requiring a system ID/service ID that the password change will be exempted.
