Resolved! Age of an instance???
How can we find the age of any service-now instance???ThanksDivya
Forum Posts
Multi-AD LDAP Sync with Group Membership
We currently have a single AD LDAP sync, where we pull down user information and group membership. We use AD to manage ServiceNow groups and their members (the ldapUtils.addMembers function), which has worked out great for us so far. However, we're l...
Report on Decommissioned CIs
I want to create a report on the number of CI's that were decommissioned during a certain time period. I have created a report for CIs created using the cmdb_ci table and using Created to filter on the desired date range. There doesn't seem to be a...
How to create/remove Knowledge Base Featured content, Keywords
Hi There!When I added keywords under Knowledge Base>Featured Content tab in our"Dev" instance [ version: Istanbul ], I noticed they got captured in the Update Set I had on. Do keywords need to be first created in Dev and then brought into Prod thro...
Resolved! Link to a knowledge base from the Service Portal
We have an end-user knowledge base that we want to link to from the knowledge portal. I tried using a "VBP Icon Link" pointing to the kb_view2 page, but that isn't working. Any recommendations?
Usage of UI Scripts (with gliderecords) in widget client script
Hello SNow Community,i have a complex UI script with using GlideRecords of user & attachment objects and called from UI Action. I now wanted to reuse functions of the UI script in ServicePortal with adding a button. I found this: portal widget custom...
Resolved! Problem with header background color
Hello,I hope you can help me, I have a problem with my header background color, I changed this property:And this is fine with users that have "ITIL" role, I know, this property doesn't consider the roles of the user, but when I impersonate to a user ...
Updating attribute values from multiple sources into CMDB
Hi All,I have a requirement where in some attributes of a class like Serial Number & MAC has should have higher precedence for Source A whereas some other attributes like RAM or OS higher precdence from Source B and few other attributes from source C...
Resolved! List field getting cut off and showing sys_id's
I have a list field on table I created that references records on another table.When I try and pick choices on the list field and save the record, it only saves one of my choices and then cuts off the rest, only leaving a few alphanumeric characters....
Resolved! How do you display a floating info/error message?
We are looking to provide a better experience for our customers on our CMS portal. Using addErrorMessage() or addInfoMessage() is not ideal, as we don't want to scroll customers up to the top of the form just to go back down to submit it; and using s...
Resolved! Record Producers in the Service Portal- Not Functioning Properly (Client Script Issue)
To All Helsinki and Service Portal Users,The Issue: Record Producer is not populating dependent variables in the Service Portal like it does in the Native UIAssumptions: Related to the applied Client Script that isn't running in the Service PortalSer...
Resolved! Make "Approval Summarizer" expand by default
By default approval summarize will be shown as below.After clicking on this it expands with all the details of the service request.Is it possible to make this "approval summarize" expanded by default and user no need to click to view the data?
ServiceNow integration with .NET
I have been trying to get an insertResponse from the ServiceNow web-service. I know that the elementFormDefault property under Webservices need to be set to False.Since I do not have an admin login, I cannot do so. Is there an alternate? I need a res...
How to get current catalog item name or sys_id using catalog client script?
I have a variable set that used by multiple catalog items, how to write a catalog client script to get the current catalog item information(name, sys_id, etc)?
Resolved! getting a date field to auto populate when a new record in a related list created
Hi helpful friends!I previous opened a thread with a question to get a date field to auto populate when any change to a form is made, and it worked. However it does not autopopulate if the first thing that is done on the form is to create a new rec...
