If you create a custom application that extends the Task table (so you could do SLAs and reporting) and the only thing you wanted this group of people to have access to is your application and nothing concerning the Service Desk, how would you do it?...
Hi Guys,Does anybody know how to do formatting with a text variable in Service Catalog items? My requirement is as follows:Users need to insert a particular format:ABC-12DE34-567-FGHIThe first bit only letters, second bit letters and numbers, third b...
Hi, What would you suggest to store the images used in HTML content of KB articles? Image Library or attachment? If we store the images in the library, we have 2 drawbacks: - the library will grow and it may be difficult to find a specific image in...
Hello I am new to SN and my first project is to create a Knowledge Base topic that users can add articles to, edit, etc. I figured out how to create it in Dev and created an update set and moved it to Test. However, my update set just changed the KB ...
Following the discovery process, we are seeing under the "Servers" grouping the various servers as related to OS. However, when we check under the Database Services listing there are no servers listed. In our environment it would be very help...
Good afternoon,I have a current HTTPS integration that is pulling a CSV. It was previously working, but now I am receiving an error: Data contains 2 columns, expected 1. I've seen a lot about date/time fields, I do not have one in my CSV, though ...
Good Morning/Afternoon/Evening Community,Was wondering if this is something I should put a HI ticket in for...We just upgraded to Helsinki, and I can run reports off this table (incident_metric) and get results.I can edit a lot of other tables, but i...
Upon submitting a service catalog item, I'm getting a blank page with no results. Other users in the system (Dev environment) have been able to submit without any issue. Upon opening the browser's console I see this message: "Unloaded table does not ...
Creating relationships is pretty straight forward. I can make a business service like "Email Service" depend on a CI like "Exchange Server" using the relationship editor. These relationships are stored in the cmdb_rel_ci table. But I see a sepa...
Is it possible to auto-resize the text field in the Knowledge Article to display as large as possible from the beginning? Most knowledge articles are longer than the default display size, and it would save steps/time/usability if this change was poss...
I am curious what others are doing with Knowledge article feedback, comments, helpful yes/no? Do you , as an administrator, monitor these?Do you have notification events set so that you and the author can be notified if any comments, feedback...
I have a custom task type that generates a workflow. In a 3 year old solution, about once a year, a bunch of tasks appear to lose their workflow context. So two questions:1) Has anyone experienced either spontaneous droppage of a WF context *OR* ...
Does anyone have a script for not allowing a request to be submitted if they have a certain value in a selectbox or multiple choice selected? So that the request don't go any where or "Order now" can't be submitted unless they change the value to t...
I am using a "Single Line Text" variable. I would like to know how to pull the current date to auto fill in this field. I have tried a few different client scripts, but cannot get this to work. I have very little knowledge on scripting.
Hi, I am trying to hide the attachment icon on header with below code in Eureka in an on load client script but it is not hiding the icon. var attachment_header = document.getElementById('header_attachment_list');attachment_header.style.display='...
