Hi Everyone,Not sure if I posted in right category where I should post this, but can someone help or suggest. I want to know if there are service now folks that conducting technical trainings here in the Philippines? if yes, may I know the details wh...
I have a requirement that if a user with userid - "userId.123" logs in servicenow , HIs/her session should never finish. He/she should never be logout.Note: this is require to set for a single user not for all.Anyone have any idea how I can do that?
My client would like to be able to create a sub-task on a VTB.Conceptually, they want to be able to review an existing task that is presented on a VTB and have the option to create a sub-task against it.My understanding is that the code that would al...
Hello,I have recently started using SNOW. While doing some modifications in its favorites bar, some stuff got removed and misplaced. Now it looks completely messed up and I can't even see tabs like Incident, Change etc. Could anyone please help on ho...
Hello, I'm trying to use the out of box count widget in our new service portal site. I'm running into an issue however with sending the user to a list of records when they click on the count. I'm able to get a count of records using the query and ta...
Is there any limit that can be configured for Update All or Update Selected context menus? On our istanbul-09-23-2016__patch3-hotfix0a-03-17-2017 instance, if I selected more than 200 records, the Update All or Update Selected option just show a blan...
I'll add the supporting images on the next post. As an example I will follow one KB article. KB0012821 is published in IT Knowledge > Applications/Software > What is the current version of the iPad apps?When I go to the Self Service KB view it...
We have a CMDB where we have integrated third party discovery tools that has resulted in duplicate cmdb_ci_db_instance CIs. They have relationships back to the Server CI they run on and many have different kinds of tasks (Change and Incident) to both...
Hello,I have recently been asked to remove the company logo off of the banner (currently in Istanbul).Through all my digging I wasn't able to find anything through the system settings that would allow for this.Would there be a suitable UI Script that...
After Closing the incident, our Clients want to get Survey notifications with Thumps up for all ok and thumps down for not satisfactory. Can we add Thumps up / down in Survey notifications?
Management is trying to implement a rule in the organization that assignment groups must "respond" to an incident within 24 hours of receiving it. Not necessarily resolve the incident, but just acknowledge to the end user that their ticket is being...
Hi All,I want a list of all Classes whose Base Class is "cmdb_ci". Please help me how can I get the list.Thanks & Regards,Preety
Hi Everyone,We have 'hardware component' table that extends to 'Hardware' table which also extends to 'cmdb_ci' table, we have one field 'Status' which is the field on the 'cmdb_ci' table, the field is showing null value in the list view of 'ha...
hi all,In a custom scoped app "Feedback", I have a custom table (extended off Task) for feedback records (let's call this the parent table). I have a 2nd custom table (also extended off Task) for the tasks assigned to a feedback record (let's call ...
We would like to pre populate suggested favorites in the navigation pane. I could not find a place to do that except for the mobile interface.
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