UI policy and Client Script not working in native catalog view Service Catalog

[Community Alums]

Hi All

My instance version is Washington and some of the catalog item's client script, and UI policies are not working when I use 'Try It' (com.glideapp.servicecatalog_cat_item_view.do) from catalog item but the same works in Portal view. Could you please help with below queries ?

1) My customer's IT team still uses com.glideapp.servicecatalog_cat_item_view to raise request while the end users are using Portal. I suggested them not to use the native view at all. Does ServiceNow has any recommendations?

2) Multi row variables and some scripts are working in this view. Is that a technical limitation?

Thanks

[Ankur Bawiskar]

@Community Alums 

are you sure you set the UI Type - ALL so that it works in both native + portal?

share your client script and the configuration screenshot

Was it working earlier?

[Community Alums]

@Ankur Bawiskar  - I tried with a simple UI policy which is not working. This is same as that of the one which is already there and working. On a specific condition, one of the fields should be visible and mandatory.

[Ankur Bawiskar]

@Community Alums 

in the script section did you check UI type = ALL?

[Community Alums]

@Ankur Bawiskar  - Yes, I have already set the UI type to 'ALL'