Knowledge Base editor adding unwanted Numbered and Bulleted lists and space
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10-03-2024 02:41 AM
Please help me on this,
- Unwanted list elements
When I create a list (ordered or unordered) and publish the article, the page auto-adds an element to the bottom of the list. If I return to the article, remove the unwanted code in the HTML editor, and publish again - the unwanted list element appears again.
- Uneven line spacing with linked text
If a word or phrase in a sentence has a hyperlink, the height of the spacing for that line is greater than normal. In the shot below, Classic Canvas Quickstart guide is a link. The line spacing below that is way too wide (the yellow bar).
Thanks in advance.
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10-03-2024 02:53 AM
Can you try to add the same content on a word file and then copy paste it on the KB article body.
Kindly mark the reply as a correct answer / helpful if it helped to solve your question.
Thanks,
Anwesha
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10-03-2024 03:06 AM
Hi Anwesha,
Thanks for your response, I tried it but still the issue is not resolved. Do we have any other approaches to resolve it.
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10-03-2024 03:15 AM
I guess you already tried removing Unwanted <p> </p> in case not try that and refer this KB -
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677982
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10-03-2024 03:23 AM
If i remove and save, those two lines adding automatically