Unable to add fields on VTB card

Gauri Kaner
Tera Contributor

‎08-30-2022 04:15 AM

Hi Team,

 

I am unable to add fields on the VTB card as per the link provided below :

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/use/visual-task-boards/task/configure-VTB-card-view.html

 

Followed the steps to configure form layout for VTB view. But when i add fields it gets displayed on the form but not on the card :

find_real_file.png  find_real_file.png find_real_file.png

 I want to add the fields on the card. Please help on same.

 

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OlaN
Giga Sage
Giga Sage

‎08-30-2022 06:05 AM

Hi,

The card view itself is not editable/configurable (as far as I know), only the expanded view (the VTB view) can be altered.

 

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Gauri Kaner
Tera Contributor
In response to OlaN

‎08-31-2022 10:30 PM

yes the VTB view is editable but i want to change view on card.

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Community Alums
Not applicable
In response to Gauri Kaner

‎08-31-2022 10:39 PM

Hi @Gauri Kaner ,

Configure the fields that appear in a card on a task board.

Before you begin

Role required: admin

Procedure

  1. Navigate to the form you want to configure fields for.
  2. Right-click the header and select Configure > Form Layout.
  3. Under the Form View section, select the VTB view.
    You may need to create a VTB view for the form. For more information, see Create and delete views .
  4. Select the fields to appear on the card by adding or removing the fields from the Selected column. You can also adjust the order they appear on the form by moving the fields up or down.
    Note: You may need to sort the cards with the filter field. Filter field populated.
     

    Mark my answer correct & Helpful, if Applicable.

    Thanks,

    Sandeep

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Gauri Kaner
Tera Contributor
In response to Community Alums

‎09-06-2022 09:32 PM

This does not work i tried it.