Unable to complete CMDB Fundamentals: Configure the CMDB (Paris) Task 09: Configure Reconciliation Rule

[PHS1]

Problem description:

Proposed Solution:

Task validation fails with error message:

Please advise.

Regards,

PHS

[PHS1 · Accepted solution]

I created a ticket with Service Now Learning Team and they proposed updating the priorities to 100 and 200 respectively:

That completed the task validation successfully.

[Haviesh]

It's is still showing incorrect for me in simulator. these are my settings

[PHS1]

Try matching your filter conditions with the ones seen in my screenshot above.

[Vaughn1]

Hi PHS,

Did the same advice work for task 10, having trouble getting the correct RAM and discovery source on the Windows server record. Please advise.

[PHS1]

Hi Vaughn,

I was able to complete Task 10 successfully upon execution of given script. However, at Task 11: Test Reconciliation for LANDesk, I had to raise another ticket with Service Now learning team for help. Unfortunately, they did not share the configuration fix that resolved the issue and neither was I able to figure out the proposed configuration change by myself. I would recommend you raise a case with Service Now learning team and let us know accordingly.

Regards,

PHS