Unable to complete CMDB Fundamentals: Configure the CMDB (Paris) Task 09: Configure Reconciliation Rule

PHS1 · ‎12-22-2020

Problem description:

Proposed Solution:

Task validation fails with error message:

Please advise.

Regards,

PHS

PHS1 · ‎12-23-2020

I created a ticket with Service Now Learning Team and they proposed updating the priorities to 100 and 200 respectively:

That completed the task validation successfully.

View solution in original post

chrisperry · ‎04-02-2021

Thanks, Chris. That resolved my issue, I was able to successfully validate Task 9.

If this answer is helpful please mark correct and helpful!

Regards,
Chris Perry

glenn_pinto · ‎04-01-2021

Please review the CMDB Paris Delta Features lesson for Reconciliation rules where a change took place on how to configure. This is due to the merging of Reconciliation and Precedence rules in Paris.
https://nowlearning.service-now.com/lxp?id=overview&sys_id=679a21be1be550d0fde3a687bd4bcbe2&type=course

Note:Filter conditions are not required to configure the reconciliation rule

Vaughn1 · ‎01-05-2021

PHS,

Please assist,

I'm having some issues on task 12 on configure the CMDB (Paris):

This is what I currently have in the CI Class Manager > Data Refresh Rules

PHS1 · ‎01-05-2021

Hi Vaughn,

I think the Data Refresh Rule must have Discovery Source value as 'LANDesk' and Effective Duration as '7 Days'.

Regards,

PHS

Vaughn1 · ‎01-05-2021

Hi PHS,

I've changed the Data Refresh Rules to LANDesk and ServiceNow respectively and have it on 7 days out and greater than 7 days - still failing.

Do I need to edit the applies to from CI to Windows Server. If so, how do I do this?

Also, does the reconciliation rules have anything to do with it failing? Does this need to be applied or deleted out?