Unable to connect cloud jira api.alassian.net

[Prashant N]

Hi Team,

I know the cloud jira atlassian can be connected using internet and do not need of mid server but the requirement is to connect via mid server. I am able to launch the cloud jira page in mid server using browser with proxy but mid server is failing to connect to cloud jira. 

Can you please help on this

[Tanushree Maiti]

Hi @Prashant N 

Can you Check MID Server proxy settings as per KB0780900 

Check the MID Server proxy settings in the /agent/config.xml file:

<parameter name="mid.proxy.use_proxy" value="true"/>
<parameter name="mid.proxy.host" value="proxy.company.net"/>
<parameter name="mid.proxy.port" value="803"/>

Configure your browser with the same proxy settings and test connectivity using the URL from Step 2:

https://<instance>.service-now.com/InstanceInfo.do?SOAP