Hi Community,
I'm trying to switch from the Classic UI to the new ServiceNow UI (Polaris / Next Experience) on our instance, but I'm unable to do so.
Here's what I've checked so far:
- The Polaris/Next Experience system property is enabled (true).
- I do not see any "Switch Experience", "Try New UI", or similar option in the user menu.
- I checked sys_user_preference.list for my user account but could not find any Polaris or Next Experience related preferences.
- My goal is to enable the new UI only for my user account, not for all users.
I have a few questions:
- Are there any specific roles required to access Polaris / Next Experience?
- Is there a user preference or setting that can force the new UI for an individual user?
- Are there any audience restrictions, experience configurations, or additional plugins that need to be enabled?
- What is the recommended way to troubleshoot when the Polaris property is enabled but the switch option is not available?
Any guidance or troubleshooting steps would be greatly appreciated.
Thanks in advance!
