Updating state before insert of record not working

Anna_Servicenow
Tera Guru

I have the below script where i am trying to update the state of record from open > duplicate request before insert in BR. I have below script but its not working.

1) should I make it After insert ?

2) Is the script wrong?

 

function executeRule(current, previous /*null when async*/ ) {

    var caseid= current.case;
    var amount = current.amount;
    var serv_type = current.type_of_service;

    var gr = new GlideRecord('x_inffr_task');

    gr.addQuery('case', caseid);
    gr.addQuery('amount', amount);
    gr.addQuery('type_of_service', serv_type);
    gr.addQuery('sys_created_on', '>', gs.daysAgo(30));
    gr.query();
    gr.next();
    while (gr.next()) {
       

        current.state = '8';
        }
    }
1 ACCEPTED SOLUTION

Anna_Servicenow
Tera Guru

The script worked with before insert

View solution in original post

11 REPLIES 11

HrishabhKumar
Kilo Sage

Hi @Anna_Servicenow 

Try using current.update() after you set the state as 8, here is the code below.

function executeRule(current, previous /*null when async*/ ) {

    var caseid= current.case;
    var amount = current.amount;
    var serv_type = current.type_of_service;

    var gr = new GlideRecord('x_inffr_task');

    gr.addQuery('case', caseid);
    gr.addQuery('amount', amount);
    gr.addQuery('type_of_service', serv_type);
    gr.addQuery('sys_created_on', '>', gs.daysAgo(30));
    gr.query();
    gr.next();
    while (gr.next()) {
        current.state = '8';
       current.update();
        }
    }

 

Thanks,

Let me know if that worked.

 

Anna_Servicenow
Tera Guru

The script worked with before insert