Upgrade MID Server from Rome to Tokyo fails

Vegard S · ‎11-15-2022

Please point me in the right direction, a client recently upgraded from Rome to Tokyo and the MID Server has failed.
MID-Server Record says the following:

Reported MID Server version 'rome-06-23-2021__patch10-hotfix2a-09-02-2022_09-28-2022_1908' is not compatible with instance version 'tokyo-07-08-2022__patch1-09-01-2022_09-16-2022_1610'. Upgrade is required. More Info

Link is dead btw.

Then, on the Server Issues record there is an Update Check record which says:
Aborting MID Server upgrade due to pre-upgrade check failure: Unable to download updates from install server

Ok, maybe I can download the new version and install it then. By going to the Downloads section. Click the link:'https://install.service-now.com/glide/distribution/builds/package/app-signed/mid-windows-installer/2...

403 forbidden error:

Forbidden

You don't have permission to access /glide/distribution/builds/package/app-signed/mid-windows-installer/2022/09/16/mid-windows-installer.tokyo-07-08-2022__patch1-09-01-2022_09-16-2022_1610.windows.x86-64.msi on this server.

Update:
My initial thoughts were correct, it had nothing to do with instance and everything to do with the install.servicenow.com server

Vegard S · ‎11-18-2022

HI Support fixed the issue, as I initially thought, it had nothing to do with the instance and the issue was on install.servicenow.com server location not being accessable from my location.

View solution in original post

Saurav11 · ‎11-15-2022

Hello,

Whenever the upgrade happens issues with mid server are pretty common.

Please check the below support article which has all the trouble shooting steps for the same:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596459

Please mark my answer as correct based on Impact.

Vegard S · ‎11-15-2022

Yeah, it seems the same error is in the error logs as well, 403 error:

2022-11-15 12:13:20 (835) AutoUpgrade.3600 Downloaded: []
2022-11-15 12:13:21 (007) AutoUpgrade.3600 Setting mid status to Upgrading
2022-11-15 12:13:21 (007) AutoUpgrade.3600 Instance.updateAgentRecordState(), OperationalState=UPGRADING
2022-11-15 12:13:21 (335) AutoUpgrade.3600 Performing pre-upgrade validation tests.
2022-11-15 12:13:21 (335) AutoUpgrade.3600 Downloading from https://install.service-now.com/glide/distribution/builds/package/app-signed/mid-upgrade/2022/09/16/...
2022-11-15 12:13:22 (241) AutoUpgrade.3600 WARNING *** WARNING *** Method failed: (https://install.service-now.com/glide/distribution/builds/package/app-signed/mid-upgrade/2022/09/16/...) HTTP/1.1 403 Forbidden with code: 403
2022-11-15 12:13:22 (241) AutoUpgrade.3600 SEVERE *** ERROR *** Method failed: (https://install.service-now.com/glide/distribution/builds/package/app-signed/mid-upgrade/2022/09/16/...) HTTP/1.1 403 Forbidden with code: 403
2022-11-15 12:13:22 (241) AutoUpgrade.3600 SEVERE *** ERROR *** Method failed: (https://install.service-now.com/glide/distribution/builds/package/app-signed/mid-upgrade/2022/09/16/...) HTTP/1.1 403 Forbidden with code: 403
2022-11-15 12:13:22 (241) AutoUpgrade.3600 SEVERE *** ERROR *** Aborting MID Server upgrade due to pre-upgrade check failure: Unable to download updates from install server
2022-11-15 12:13:22 (600) AutoUpgrade.3600 Setting mid status to Upgrade Failed
2022-11-15 12:13:22 (600) AutoUpgrade.3600 Instance.updateAgentRecordState(), OperationalState=UPGRADE_FAILED
2022-11-15 12:13:22 (694) AutoUpgrade.3600 SEVERE *** ERROR *** MID Server upgrade failed

Saurav11 · ‎11-15-2022

hello,

Were you able to solve the issue using the above article?

Vegard S · ‎11-15-2022

No, I get a 403 error. As far as I can tell I get that same error no matter which version I try the link from.