user gets log out successful message when logging into portal

June Unwin
Tera Contributor

‎09-02-2020 03:48 AM

We have 8 users who when they try to access the  portal get the message that they have been successfully logged out.  tried clearing the cache and typing in the url  - but to no avail.  Anybody else had this problem?

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Jaspal Singh
Mega Patron
Mega Patron

‎09-02-2020 03:50 AM

Hi June,

 

Is there an SSO in place? If so, can you check at Identity Provider's end if the profiles are correctly configured.

In addition, also check if there are user_names (User ID) duplicated for the users with one being active & other being inactive in User table.

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samrai
Kilo Contributor

‎09-02-2020 03:54 AM

Hi, i am receiving similar message but based on the answer above, i think, its probably because i did some error in enabling sso configuration in my dev instance. Unfortunately, i am unable to reverse as i cant login.

How do i fix it?

 

My instance URL

 

https://dev78165.service-now.com

 

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Soumya Thareja1
Giga Expert

‎09-02-2020 04:24 AM

Hi,

Please check if the user is active.

samrai
Kilo Contributor
In response to Soumya Thareja1

‎09-02-2020 04:28 AM

Yes, its active . But as i stated, i did a mistake in SSO enablement in my dev instance which is why this error is exhibited . question, here is how to reverse it or atleast be able to login?

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