user not able edit caller filed

pallavisang
Tera Contributor

‎01-08-2025 03:42 AM

Hello,

 

My user is not able to change caller field.

After creating ticket caller filed is not able to edit for the user.

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8 REPLIES 8

Dr Atul G- LNG
Tera Patron

‎01-08-2025 05:50 AM

Hi @pallavisang 

Is is showing read only? Any screenshot?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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pallavisang
Tera Contributor
In response to Dr Atul G- LNG

‎01-08-2025 05:56 AM

yes, its showing read only.

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Dr Atul G- LNG
Tera Patron
In response to pallavisang

‎01-08-2025 11:08 AM

Hi @pallavisang 

 

There must be some UI policy or client script running that is making it read-only. Has the state of the incident also changed? If yes, please check the UI policy for this field on state change.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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PallaviS7087875
Giga Contributor
In response to Dr Atul G- LNG

‎01-08-2025 11:40 PM

i checked it, client script but when i did did some changes or inactive client script, its showing same problem

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