user not able edit caller filed

[pallavisang]

Hello,

My user is not able to change caller field.

After creating ticket caller filed is not able to edit for the user.

[Dr Atul G- LNG]

Hi @pallavisang 

Is is showing read only? Any screenshot?

[pallavisang]

yes, its showing read only.

[Dr Atul G- LNG]

Hi @pallavisang 

There must be some UI policy or client script running that is making it read-only. Has the state of the incident also changed? If yes, please check the UI policy for this field on state change.

[PallaviS7087875]

i checked it, client script but when i did did some changes or inactive client script, its showing same problem