user not able edit caller filed

pallavisang
Tera Contributor

‎01-08-2025 03:42 AM

Hello,

 

My user is not able to change caller field.

After creating ticket caller filed is not able to edit for the user.

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8 REPLIES 8

Dr Atul - LNG
Tera Patron

‎01-08-2025 05:50 AM

Hi @pallavisang 

Is is showing read only? Any screenshot?

pallavisang
Tera Contributor
In response to Dr Atul - LNG

‎01-08-2025 05:56 AM

yes, its showing read only.

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Dr Atul - LNG
Tera Patron
In response to pallavisang

‎01-08-2025 11:08 AM

Hi @pallavisang 

 

There must be some UI policy or client script running that is making it read-only. Has the state of the incident also changed? If yes, please check the UI policy for this field on state change.

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PallaviS7087875
Tera Contributor
In response to Dr Atul - LNG

‎01-08-2025 11:40 PM

i checked it, client script but when i did did some changes or inactive client script, its showing same problem

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