user not able edit caller filed

pallavisang · ‎01-08-2025

Hello,

My user is not able to change caller field.

After creating ticket caller filed is not able to edit for the user.

Dr Atul G- LNG · ‎01-08-2025

Is is showing read only? Any screenshot?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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pallavisang · ‎01-08-2025

yes, its showing read only.

Dr Atul G- LNG · ‎01-08-2025

Hi @pallavisang

There must be some UI policy or client script running that is making it read-only. Has the state of the incident also changed? If yes, please check the UI policy for this field on state change.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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PallaviS7087875 · ‎01-08-2025

i checked it, client script but when i did did some changes or inactive client script, its showing same problem