User relation with roles and groups

[wakespirit]

Dear all,

by running a practice test on admin servicenow which is new to me, I get a question which I do not understand well.

It was relative to database relation between users and roles/groups

I understand that User can belongs to 1 or more groups or role

And a role or group can be used by more than one user

So based on that that is a Many to many relation no ?

Answer say it is a 1 to many , so I get confused

Thanks for clarification

[Joel Millwood2 · Accepted solution]

Strange, I still can't seem to download it in either Chrome or Firefox. Not to worry as it is definitely an many-to-many. The following recent video from Chuck Tomasi in the NOWCommunity channel on YouTube actually talks about exactly this if you would like more of an understanding around m2m relationships in ServiceNow (I have linked directly to the timestamp for you where it is discussed):

NOWCommunity Live Stream - 2018-11-05

[Joel Millwood2]

Hi Scal,

Were you able to review my answers to your questions above? If so and you are happy with the answer, please feel free to mark the answer as correct in order to aid other community members is finding the information in question.

[SURESH KUMAR TH]

Dear Wakespirit,

As per the your Screen Shot, The Question is..: How the Users related to Roles OR Groups?  Ans:" 1 to Many Relationships". is the correct answer. This is correct answer for your attached screen shot.

But, Here in the community you have mentioned that, How the Users related to Roles AND Groups? Ans: "Many to Many RelationShips" is the correct answer.

It means, the answer in your screen-shot is correct.

Thanks & Regards,

SURESH THORATI

[scottmbjorke]

I've seen that slide online before. It is horribly worded, as are several of the other slides it accompanies.

The question was written using terms of plural 'users'. The answer they gave comes from the perspective of administering a single User. It is ridiculous to expect you'll read it that way before picking an answer. I would bet well more than half of people get that one question "wrong". Browser beware!

A unique user (sys_id) can belong directly to any number of roles. Independently, the same unique user (sys_id) can also belong directly to any number of groups. At the same time, a role can be granted to many users, and a group can contain many users.

Forunately, you can associate multiple roles to a given group, in order to more quickly give each of the group's member the role(s) they need without having to associate each user to the role(s) individually.

When it's all said and done, the system will contain relationships between user(s), role(s), and group(s), and -- best part of all -- ServiceNow keeps it all straight for you.

If you're looking at the same deck of slides I'm thinking of, toss the entire deck in the trash. It was packed with errors that confused my entire team so much it began to turn some of us 'off' from ServiceNow... until we went back solely to the official ServiceNow documentation and NowLearning.