We are using the Jira Spoke in Orlando version. Trying to figure out how to update specific fields on a Jira Issue with the "Update Issue" action. I see "Add Labels" and "Remove Labels" and "Additional Fields"... but does anyone have any examples of ...
Hi, When daily importing data from an external database, if records are not present in the source database anymore, we want to mark the corresponding records in the target table as retired. To do so, we implemented an onComplete script on the trans...
I added an image in each container but it doesn't show correctly when previewing it. I'm attaching an image on the edit page and the preview page. I can't get the bottom image to display to the bottom of the page. On Container 1 (top), the width i...
Hi, I was curious if anyone had ever tried to create a guided tour with Agent Workspace? I look through the Standard UI's and custom starting pages and it's not working so just looking for any guidance.
AngularJS, the predecessor of the Angular framework - which is more stable than ever - will end its long term support in 1 year, accoding to their blog post. That means it's not going to receive any more fixes or updates. Will ServiceNow keep using i...
My team used flow designer for onboarding new partners. The flow consists of multiple sub-flows and actions in it. It executes perfectly fine, but when I try to view the context, it throws me an error. Below is the error message I get { "name...
Hi All I'm trying to use flow designer and i'm not sure how i'm supposed to pass variables from flow designer into a workflow Specifically i'm trying to use a trigger condition on the sys_user table to the effect of where the user is making a change...
We have some security Incidents classified by category. These Incidents must be searchable only for user with "security_incidents" role. I was able to control these from the Incident List view. But I do not know how to hide them from the search on to...
I am trying to create a record producer for the dmn_demand table. The field 'type' is dependent on 'category' and through a number of iterations of trying to mimic what people have done on incident record producers with category/subcategory I have th...
Hi ,I have created a variable set and have to use it multiple times in a catalog at different order.Can I some how copy all the variables of variable set and just change name for 2nd and 3rd variable set.I tried insert but variables are not getting...
Hi everyone, I create an email design for my company and we wanna use it for all of our emails. Is there a way to have the design template somewhere and call it for different notifications? Right now if I use a template in a Notification and I add c...
I'm trying to determine what value (server name) goes into the Target host field in a PowerShell activity. I've read several responses in the community and also the Orchestration Tips and Tricks but my results don't seem to match what is mentioned i...
We have some custom color codes that we are applying to a large number of items as part of a rebranding effort in our ServiceNow environment. The color codes were selected specifically to match corporate color codesm so they don't match the standard ...
I have about 100 requests that will not change state to closed. These are for catalog items that have been approved, the tasks have been done and marked closed complete. The requests still show as open in My Requests.Of interest is that the RITM for ...
Hi, We are facing java.lang.OutOfMemoryError: Metaspace error(KB0960944) 2 or 3 times a week on an irregular basis on our production instance, and the node is restarted each time, it causes problems with some scheduled jobs and UIs. We can't implemen...
