Resolved! How do you change a knowledge article number?
We have a knowledge article in production that somehow has a URL set as the Knowledge Article Number. Is it possible to change the Number after the KA has been published?
Forum Posts
How are "Suggested Relationships" and "Containment rules" and "Hosting Rules" related?
In Helsinki, in the CI Class Manager, I see the Service Rules Metadata Editor where I can define Containment Rules and Hosting Rules. There is some official documentation here: Service rules metadata At my university, we aren't using either Discovery...
Flow designer- how to calculate total disk space on a server?
I am trying to figure out how I can create an action in flow designer that wil get me the total disk space on a server. example: The server has 3 disks that have different sizes (100, 200 and 300 Gb) that totales to 600 Gb. I would like to sum these ...
Resolved! Convert Workflow to Flow Designer
I do most of my work in Workflow Editor, I want to start doing more in Flow Designer. I want to create a Subflow that would verify an associate has a manager assigned to them. If not create a Task to assign manager and then allow Flow to move to m...
Resolved! Waiting for MID server to respond
Hi, My mid server suddenly stopped working on DEV instance. I'm pretty sure it is NOT related to our network connection, because other Mid Server, on the same server, are still working fine. I was in the middle of importing data, and the Mid Server ...
Need to check user is part of group in Flow Designer
Hi Everyone, I need to complete below requirement using Flow Designer If the request is submitted by a member of CAB Approval, the request is considered pre-approved and will advance to fulfillment which means need to create catalog task If the requ...
Resolved! Pass data from HTML Javascript to Server Script in portal widget
I have a HTML like this: <input class="chkbx" id="dt_1" ng-model="c.dt_1" type="checkbox" name="dt_1" onchange="chkVal()"/> <script> function chkVal(){ var checkBox1 = document.getElementById('dt_1');if (checkBox1.checked == true){ //pass a value fr...
Dark theme for ServiceNow
ServiceNow is one of the few tools I use which doesn't have a dark theme, which makes it extremely bright in comparison to everything else I work on causing additional eyestrain and tiredness How can I have the dark theme which is similar to enabli...
Number of times a catalog item is used?
Is there a way to tell how many times a service catalog item has been used as a source for a request, change, etc.? As part of a go-live i have inherited, there are some questionable service catalog items that have been created and i would like to ...
Resolved! Slideshow, Powerpoint content in Knowledge base
Hello, I am looking to get information on how to put powerpoint presentation in knowledge articles that operate like a slideshow. Something similar to slideshare.net. Does anyone have any suggestions or ideas on how to achieve this inside ServiceNow ...
Remove field from LIST
Hi, can someone help me on how can we remove field from default list view. i tried to check in system ui->Views->default views-> labels->selecting table name->list elements but didn't get all the fields there. i wanted to remove one field from the de...
Resolved! How to use API Key authentication
Hi All, Currently I am using import set API for receiving the inbound message from third party application and I am using basic authentication for security purpose. But I need to use the APIKey authentication type for inbound integration. I think im...
Resolved! Dictionary Override related list is missing on all custom fields created.
Why does Dictionary Overrides related list go missing in all custom fields created on a table? I created few custom fields on the Release table. On all the fields, Dictionary Overrides related list is not visible. NOTE: Configure--> Related lists sho...
Resolved! How do you use Data Sources with a Hive database?
We have a request to bring in data using a Hive (Hadoop) data for our customers. We've been successfully able to import data using a java script and the jar file hive-jdbc-1.2.1-standalone.jar (This is loaded on the mid-server). This method would r...
Resolved! In FLOW DESIGNER which data type can be used to store nested json
Hi All, Please help me with below query ! We are using integration hub for Rest API outbound integration call to create catalog tasks in another instance. Which input / output variable in flow designer can be used to store array of JSON ? I was loo...
