The new VTB swimlane functionality is great, however there are some frustrating limitations. This is today's frustration... I work in Problem Management, amongst other things we manage a portfolio of problem records we have deemed "Of interest". We d...
Hello All,I hope you are having a wonderful Monday! I needed to reach out to the community for some assistance and see if anyone can help me figure my problem out. I need to take all the variables and pass them in to the "Description" field in the ...
Our company is looking to employ OKTA for the setup and management of a certain group of users. Other users we would not like to include in OKTA and we would not even want them to be aware of OKTA. Currently the users that would be included in the...
Good Morning Everyone, We have a custom table in global scope application and has some fields in it. I have made audit to true for two fields in that table in the dictionary entry level of those fields Now when I open history of the one particular re...
We will migrate content from IBM Notes to ServiceNow KB. Lot of documents which are more than one page have collapsible sections which makes them easy to overview and read. Has anyone found out how to create a collapsible section in a knowledge arti...
We renamed our instances. Let's say abctest was renamed xyztest. Now I need to change the URL on the mid servers to match our new urls.I have searched the documentation and the community but am not finding clear instructions how to do this.When I go ...
Hi guys, we have a issue with the default search behaviour in the backend. We want the user to search with *contains* by default and created the following Property as described: Name: glide.ui.goto_use_contains Type: true/false Value: true But in t...
var sp_gr = new GlideRecord("discovery_credentials");sp_gr.get("sys_id", gs.getProperty('x_ph66_p66_cloud_r.servicePrincipal'));workflow.scratchpad.azTenantId = sp_gr.tenant_Id;workflow.scratchpad.azClientId = sp_gr.client_Id;workflow.scratchpad.azSe...
Hi, I got the below error while executing Powershell Activity. Please help me in fixing the issue
I just recently noticed that there are duplicate columns in the Configure>Table view. I checked the Configure > Form Design and the Configure > Form Layout and the columns do not show any duplicates. Has anyone run into this issue? If so, what is t...
Hi Everyone, I am trying to set up precedence rules for the one of CMDB class (cmdb_ci_db_mssql_instance). We have 2 possible discovery sources to update the CIs in cmdb_ci_db_mssql_instance table. 1. ImportSet (Transform Map) 2. ServiceNow (Discove...
I'm trying to create a flow that will create a set of tasks when a service catalog request is submitted. At the moment, I'm wanting to trigger based on the creation of a record in our_request_item table, but it's not coming up as an option. I can see...
Hey y'all - I need help scripting a condition within the Look Up Action in Flow Designer, as I've never done so before. I have two custom tables: Establishments and Transactions (it's an app for personal budgeting). The goal with the flow is that whe...
We are trying to fix an issue where some reference dot-walked fields on a list view or report don't show up, but they do on the form view. An example off a list view where Program Name (short) is a fields from a reference to Program [pm_program]. If...
I want to install "The Outlook Actionable Messages plugin (com.sn_ms_oam) ". But am not able to find the plugin in my personal instance and even in my test instance (both are newyork) . I have all the dependencies installed. Please help how to find t...