Hello, We have recently installed Agent Workspace into our SN Madrid environment, and are experiencing a whole bunch of issues with implementation. We have added the necessary roles, and activated the ITSM Workspace plug-in too, but we are still see...
Hi, Is AI Search enabled for PDI's or only on Customer Instances? Cheers!! Anubhav
Hello, I haven't created catalog items in a while. My question is, what is the best way to show/hide variables based off of a selection from a drop down? I have 10 fields on the item. The first field is a selection with 2 choices. If they select cho...
Dears, I need to get records (CIs) with Installed date in the current month, regardless of the year. In ServiceNow there are already some 'trend' filter to do this, but only a static month can be used: How can I implement the same filter, but with t...
Hi, Does anyone has ever made a CMDB Design containing used classes, custom fields, naming conventions and more of such topics? Can you share such document or does someone know if there is a template for such a document? Do you have topics that shoul...
Hi Team, In Search Knowledge Base ,currently contextual search is global. I want to restrict the search by only one knowledge base,like it should display the article from one specific knowledge base. Below is the oob script from contextual search in ...
Does anyone have a Production deployment checklist as we are going to plan go- live for all ITSM modules, various integrations and Service desk tranistion. If anyone can help step by step checklist or best practices with all key activities to be perf...
My requirement is to have an Assignment Group field on Knowledge Articles and assign a task to that group a month to valid date. I started with the workflow on Kb_knowledge and I don't see and Task activity. Is it possible to have a task for knowledg...
Hi, We are using Report vaccination to collect the employee's vaccination details. As part of this process, they will upload their vaccine card, which will be verified by HR. Is it possible to view the attachment on the platform without downloading i...
I have experimented by setting the Valid To date in a Knowledge article to a specific day. But that day comes and goes and the article is still there in a published workflow state. Is there something else that needs to be triggered or set t...
I am trying to create a portal pop-up window (modal) that displays when a user accesses a CLOSED task record in portal (incident, request item, change, etc.). This modal should instruct the user that the record they are accessing is closed and provi...
I would like to get an example on when or why would you use HTML or WIKI on Knowledge articles. or what is the purpose of this attribute. Article typeThe type of article, either HTML or wiki. Note: This field is only visible in the standard templa...
Hi there I want to add company specific icons into the glyph list in ServiceNow. How can I do this please?
if the incident state field value is resolved then that records only visible for particular users based on the role. can anyone please help me with this... thanks, upendar
Hi everyone, I'm using a Form fields component to display the content of a record. The fields are of course editable. My question is, after editing the fields, how do I save the new data / update the record? I imagine I'd have to use a button compone...