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Resolved! WebDAV to Knowledge Result

Hey folks, I am attempting to understand how a WebDav import of external content for Knowledge Management would work, but I am confused by some of wording in the documentation for this. At the end of the documentation, it states: Result "For each f...

Templates not appearing in toggle bar

Hi ServiceNow Community,When I go to create a new Knowledge article, my templates aren't appearing in the toggle bar even though there are multiple:The templates only appear once I create a new template:It does show when you right-click on the header...

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juliet2 by Giga Contributor
  • 10176 Views
  • 22 replies
  • 8 helpfuls

Resolved! Using System properties in email layouts

Is it possible to read System properties from email layout? We would like to read ie. fonts and notification colors from system properties instead of hardcoding those to the email layout. I haven't figured out a way to access system properties from e...

Riikkab by Tera Contributor
  • 3689 Views
  • 7 replies
  • 2 helpfuls

Same catalog items in order guide

Hi,  It seems system does not allow us to trigger more than once the same catalog item on order guide at the top. We have more chekboxes for software and want to trigger at the top tab more Software catalog. We set the rule base, the conditions, but ...

rexter by Kilo Contributor
  • 5565 Views
  • 12 replies
  • 4 helpfuls

Exporting To/From a MID server (Export Sets)

Verifying that export sets can only be export to the export folder location on a MID server (no other external server, or shared drive /other folder path on the MID server). Once the files has been exported to the MID server I believe a MID server sc...

rebbert by Tera Expert
  • 2577 Views
  • 2 replies
  • 0 helpfuls

Error moving dashboard in update set "Could not find a record in sys_grid_canvas for column canvas_page referenced in this update"

I'm trying to move a dashboard with custom widgets from a demo instance to my PDI (both on Madrid). I followed the steps described in Move a dashboard with an update set  including unloading the dashbaord to the update set. When I loaded the update s...

Leilani Wolf by Tera Contributor
  • 4898 Views
  • 3 replies
  • 9 helpfuls