Valid To filed on Article

[nehasingh98]

I have a requirement that client dont want "Valid To" filed on article form. If i hide will there be any issue going forward?

[AshishKM]

Hi @nehasingh98 , 

I dont think so, because data is still available for any business process logic running behind ( if applied, like for KB retire  ) . 

You can remove from KB from, and keep the field in table.  You need to check the which field is gover the retire logic in your org instance. 

-Thanks,

AshishKM

[Dr Atul G- LNG]

Yes, you can hide if it is not mandatory, Actually valid has some logic like sending a notification to an author before reaching at valid date. If it is empty then these notifications may not be triggered. But what is the benefit of hiding it? It is a valuable field and required for KB.

[Runjay Patel · Accepted solution]

Hi @nehasingh98 ,

Valid to filed used for retiring the article when it reaches to near data, send notification to author for retiring or extending the date.

Try to explain the behavior of this field and if still they don't want it means they dont want to retire the article anymore. then do below. 

1. Create UI policy to hide the filed on form.
2. Create schedule job to check which all are getting expire in this month, update with 1-2 years with future date. Use below script for same.

var gd = new GlideDate();
var gr = new GlideRecord('kb_knowledge');
gr.addEncodedQuery('active=true^valid_to<=javascript&colon;gs.endOfThisMonth()');
gr.query();
while (gr.next()) {
    gd.setValue(gr.valid_to);
    gd.addMonthsUTC(12);
    gr.valid_to = gd.getDisplayValue();
    gr.setWorkflow(false);
    gr.update();
}

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Runjay Patel - ServiceNow Solution Architect
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