VBrick with ServiceNow
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03-13-2025 09:45 AM
Hello Community,
My client is wanting to integrate VBrick with ServiceNow. Does anyone in the community currently using this tool with ServiceNow?
Can you please share your experience if you are using VBrick with ServiceNow.
Thank you,
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2 weeks ago
Hi Kimberly,
My apologies for only seeing this now.
Great question, and yes — this is absolutely something we support natively at Vbrick.
Vbrick integrates directly with ServiceNow through our Now Assist AI Search Connector, which surfaces enterprise video content right inside the ServiceNow Employee Center. That means employees can search for and watch training, onboarding, or knowledge videos without ever leaving the ServiceNow interface — and all of Vbrick's governance, access controls, and audit trails carry through.
A few things that tend to resonate with clients in this context:
• Video content becomes fully searchable within ServiceNow's AI-powered search — not just by title, but by spoken word through Vbrick's auto-transcription
• You maintain a single governed video library rather than fragmented uploads across multiple platforms
• Viewing activity and completions are trackable, which matters for compliance and L&D reporting
Happy to set up a conversation with your client directly to walk through the integration in more detail — we can also share reference examples.
dylan.fawsitt@vbrick.com
