[Virtual Agent] Use carousel input variable for decisionning

[Theo BOULANGER]

Hello all,

I have to create a new custom greeting for my clients because they doesn't want the list display of topics.

So i've created a carousel and the choice they make will determine wich topic block it'll launch.

But i'm unable to select the variable in decisioning, I have only is empty or it's not empty.

Carousel options : 

options.push(

{

'name': 'Créer un incident',

'value': 'incident',

"description": "Mon matériel ne fonctionne plus/est cassé, j'ai un message d'erreur sur mon logiciel...",

'body': 'https://i.ibb.co/XWZgbtF/Vignette-Sharepoint-Award-v3.jpg'

}

);

options.push(

{

'name': 'Créer une demande',

'value': 'demand',

'description': "J'ai un nouveau besoin tel que du matériel, accès logiciel...",

'body': 'https://i.ibb.co/XWZgbtF/Vignette-Sharepoint-Award-v3.jpg'

}

);

}

Or is there any way to do that ?

Cheers,

[Rishi_11 · Accepted solution]

Hi Theo,

You are right, we cannot check the carousel input using condition. You need to use script in branch properties to check for the selected carousel option.

You will have write a script in both of the branch properties. You can use a script like this:

(function execute() {
    /* Return true or false to indicate the branch condition's applicability.
       For example:

       var applies = vaInputs.first_name == 'Bill' ? true : false;
       return applies;
    */
    if(vaInputs.choose_your_topic == 'incident')
    return true;
    else
    return false;
})()

Thanks

Rishi.

[Theo BOULANGER]

Well it seems like when i tested that solution, i missspelled vaInputs by varInputs..

Thanks !