visible the Virutal Agent Chat for a specific group

[1_DipikaD]

As i am new to servicenow, i have a requirement  that  i  have to make visible a Virutal agent chat for a specific group only on Employee Center Portal.How to do so can any one guide on this.

i have attached the configuration for Virtual Agent Chat.

@Ankur Bawiskar 

[Ankur Bawiskar]

@1_DipikaD 

you can have a role for that group and mention that role in the Roles field. Did you try that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[1_DipikaD]

 i have a requirement  that  i  have to make visible a Virtual agent chat for a specific user who is coming under a specific Company[ core_company] on Employee Center Portal.How to do so can any one guide on this.

i have attached the configuration for Virtual Agent Chat.

Here we have a custom field u_supportedBy in user table  which is responsible for having the Company name. like for india we have XXXXIn for UK we have XXXXUKI.here XXXX are company specific can not expose.

@Ankur Bawiskar 

[Ankur Bawiskar]

@1_DipikaD 

It seems you have changed your requirement

As per your original question you mentioned for showing it for particular group so I shared approach based on that

[1_DipikaD]

yes, actually it's my mistake  i did not understand the problem correctly. it is not for group it is for the u_supportedBy field which is represent the name of [core_company] table . how can it be possible in such case to visible the agent chat .