we are receiving on monday but this week we did'nt found attchment with this mail.

PRADEEPREDDY GU
Tera Expert

Hi ..

": Last week's SAE Support Satisfaction report " we are getting this mail every week this is Satisfaction report which we are receiving on monday but this week we did'nt found excel attchment with this mail.

 

this week report missing excel file..

PRADEEPREDDYGU_1-1737609683320.png

 

 

last week report excel file..added

 

PRADEEPREDDYGU_0-1737609655571.png

 

PRADEEPREDDYGU_2-1737610002214.png

 

3 REPLIES 3

Rajesh Chopade1
Mega Sage

Hi @PRADEEPREDDY GU 

There could be a few reasons for this issue:

 

Check Report History: check the report history to see if the report was generated successfully last week. If there was an error, it could explain why the attachment is missing.

 

Verify Email Settings: Check the email notifications or templates related to the report. Ensure that the Excel attachment is still configured to be sent with the report.

 

Check Permissions/Access: Verify that there have been no changes to your role or permissions that would affect your ability to receive the report with the attachment.

 

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

Ankur Bawiskar
Tera Patron
Tera Patron

@PRADEEPREDDY GU 

So scheduled report sent excel earlier in email but not this time.

There could be multiple reasons for that

1) excel data was huge so system ignored and didn't send/attach the file because of file size limitation

check this link

Troubleshooting scheduled report issues 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@PRADEEPREDDY GU 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader