What is difference between retire, suspend and unsuspend instance

Ahmed Hesham
Tera Contributor

‎05-26-2022 01:36 PM

Hi,

I need to know the difference between retire, suspend and unsuspend instance and how it can be applied on on premise instance.

Thanks

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Jaspal Singh
Mega Patron
Mega Patron

‎05-26-2022 01:41 PM

If we go with usual terms

Retire - Platform was in use but will not be used again

Suspend - Platform is made unavailable but will be or can be used again

 

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎05-26-2022 03:57 PM

Hi Ahmed,

Following Blog may be of help in explanation.

A user can schedule an instance to be "retired". An instance scheduled to be retired will be in "suspended" state. A user may cancel retiring an instance or reschedule retirement date when the instance is in a suspended state. After a period of time (30 days), suspended instance will be retired. User would not be able to revert back a retired instance. A user would have to contact Now Support if there is a need to revert back an retired instance from backup.

  • All instances will be Suspended on requested date and will be in suspended state for 30 days before being marked as Retired.

https://community.servicenow.com/community?id=community_blog&sys_id=e11b748bdb655c50d58ea345ca961980

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