what is Parent and Child incident

Tejaswini9 · ‎02-28-2020

Hello guys,

What is parent and child incidets, why do we use it in servicenow and what is the relatioship between them, can anyone expalin me as i am new to this platform.

Thanks,

Tejaswini

Harsh Vardhan · ‎02-28-2020

The parent-child relationship allows you to link multiple incidents that are related in a certain way.

For example, a network outage results in multiple similar incidents from different users. You can link these incidents under a parent incident. In this way, the activities that occur to the parent incident are automatically recorded under the Activities section in all child incidents and related Service Desk interactions (if there are any). In addition, you can also configure if the child incidents are automatically closed when the parent incident is closed.

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Harsh Vardhan · ‎02-28-2020

use parent field on incident form.

Priyanka Vasant · ‎02-28-2020

Hi,

Please check below link.

Parent Child Relationship

Let me know if it is useful.

Regards,

Priyanka A.

Kunal Varkhede · ‎02-28-2020

Hi,

Through Schema map you can see the relationship between tables.

The schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/table-administrat...

System Definition->Tables and Columns -

Schema Map Of Incident-

Please Mark Correct/Helpful answer if it help you.

Thanks and Regards,

Kunal.

Aftab Mirza · ‎07-09-2025

In the context of incident management, particularly within systems like ServiceNow , a child incident is a separate incident that is linked to a parent incident. This relationship allows for efficient handling of related issues, especially when multiple users report the same problem. Any updates or status changes made to the parent incident are typically mirrored in the child incidents.