What is the best way that new hire employees can access the esc portal before onboarding

swaghosh
Tera Expert

‎01-16-2024 05:37 AM

When a new hire profile is created, the email address will be his personal email and on the day 1 of onboarding the email will be updated to organizations email id.

Till the time a new hire is joining, how the candidate can access the esc portal from his phone/other devices that is present outside the customer environment.
Once new hire tries to login to customers esc portal, it will block because sso, mfo might be enabled. What is the best way to implement this so that new hire can complete all the tasks that is assigned in esc portal

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AkutMaulik
Tera Contributor

‎09-25-2024 05:35 AM

@swaghosh @Karen Mora @Sandeep Rajput 

I have a similar requirement. We have created a custom onboarding portal for new hires.

I want the new hires to access it from mobile as well. But when they will log in into the mobile app it will ask for MFA. As they are new hires shouldn't need access to entire functionality,

 

  1. How can I set up a separate MFA for onboarding portal which will not be the same as esc?
  2. How can the new hires only see the functions from onboarding portal?

Would you be willing to connect to share details on how you were able to accomplish this in your organization? I am researching options to accomplish this and could use some guidance/help.

 

Thanks in advance

 

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