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‎01-04-2022 04:41 AM
We have been doing some role cleanup review and noticed that some of the entries on sys_user_has_role were in the state of "Pending Approval". I have been looking through documentation but don't see anything that discusses the purpose of this status for roles? Could anyone point me to to a doc that would clarify the intent of this status for roles? Is there an approval somewhere that needs to be processed? I checked for a rule or script, but didn't see anything that would perform such an action.
Solved! Go to Solution.

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‎01-04-2022 06:14 AM
There is an assignment rule for that role OOTB - https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/workplace-safety-mg...
You might not have the job running switch is probably the reason they are in the "pending approval" state.

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‎01-04-2022 05:21 AM
Hi,
Are the pending approval users for the same role?
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‎01-04-2022 05:55 AM
Hello Miguel, yes the Pending Approval items are for the same role.

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‎01-04-2022 05:58 AM
There might be a workflow in place for that role... can you share what the role is?
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‎01-04-2022 06:00 AM
sn_wsd_core.workplace_user