We want to upload Recovery Procedures to KB using Managed Documents, but it doesn't appear to give the same options as a regular KB article. The process we need to follow is to have all our Batch Recovery Procedures in Managed Documents create a KB a...
List all out of box permissions/roles in servicenow along with their significances.Like in BMC Remedy, we used to have Incident user who can submit/view/create Incidents and update only his support group incidents. Like this...
Hello,Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?HTML Variable Saved:How it appears on the Service Catalog:A lot of white spaceAny help would be much appreciated.
HiA client of mine requires information on their SQL Server installations to be gathered and then reported on in a particular manner. Discovery was set up and is collecting all the information they need into various parts of the CMDB but they now nee...
Hi.My customer has a form that asks a set of questions.They have the ability (in the form) to set what they want the short description of one of the tasks in the workflow to be (it's one of the form fields they fill in)The variable is simply called T...
I'm trying to query a large Oracle database using the Use last run datetime: function to get incremental data. The problem I have is that if I manually populate the Last Run datetime field with "to_date('2011-11-02','yyyy-mm-dd')" then the query work...
ServiceNow's backend infrastructure uses a load balanced cluster of "nodes" (JVMs) to scale application processing. For the ServiceNow administrator one thing that can be a bit challenging is to understand the status of all the nodes in their cluster...
Hello, There is a button "Manage Attachments" that shows up on all forms by default. How can we remove this button from forms? We don't want to accept attachments on forms unless it is a specific use case.
Hey Everybody!I'm trying to make a straightforward list report that shows all open catalog tasks with a filter of the specific ITEM they were generated by. For example, a single report that would show me all the various open catalog tasks under the "...
Hi,I'm trying to pass over Catalog Variables from a Record Producer to show in the 'Notes' in the Incident.Just like these posts https://community.servicenow.com/thread/156305 and https://community.servicenow.com/thread/149636I've added the below scr...
In Geneva, I was hoping to enable a user that is on a CI form like application to see the 'related' knowledge articles via a related lists AND have the ability to add new knowledge articles from the CI form. Basically, adding the new button in the ...
I have a use case to make it so some knowledge articles are public and can be viewed by unauthenticated users while other articles could be visible to authenticated users who have no roles. I have found that if I give the article no roles or the publ...
Hi Guys,I have a requirement where there will be concurrent and consecutive approvals. My workflow works fine when approved because I used join activity for approvals. However, when one of the approvers reject the ritm request, all the pending approv...
I have a requirement to show certain articles with workflow_state = draft in a knowledge search ($knowledge.do or kb_find.do)It seems the basic search condition (valid_to>=today, state=published) is hard coded. Or can this be changed somewhere?The on...
I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?That's where you collapse the banner
