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Resolved! How to hide a list collector On Load

I am trying to hide a list collector on my catalog item at form load but it does not seem to be working. This is a fairly easy thing to do and it works great for other controls but not the list collector. Any ideas?I've also posted on a related threa...

Resolved! Variables not showing on task

Good after noon guys - It is me again lol I am noticing that Tasks are not showing variables. Tasks have the Variable Editor in the Slush bucketWhen I go to the Workflow Activity Form for the task again, "Variables" is thereBut the slush bucket does ...

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Blaze2 by Kilo Guru
  • 4992 Views
  • 3 replies
  • 0 helpfuls

Service Catalog integration through REST

Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...

abhimanyu3 by Kilo Expert
  • 3935 Views
  • 2 replies
  • 3 helpfuls

Resolved! "templates" missing from contextual menu

Since our upgrade to Geneva the templates created for our knowledge base are no longer visible to select.   The templates still exist in System Definition>Templates, as I can see them listed, but the option to select a template in the form is no long...

ajn by Giga Contributor
  • 2932 Views
  • 2 replies
  • 2 helpfuls

Record producer map to field not working

I have created a record producer to create Change records.   I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...

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rhofing by Tera Contributor
  • 5512 Views
  • 3 replies
  • 7 helpfuls

Resolved! How to write client script to act based on Order Guide

In a catalog client script, how would I check and act on something depending on what order guide is being used for a specific item?Example:I have a catalog Item "My Item" with fields "field_1", "field_2", and "field_3".I also have two Order Guides: "...

Community Alums by Community Alums  
  • 7750 Views
  • 6 replies
  • 2 helpfuls

Knowledge - Open submissions

Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.If articles need to be approve...

Richard T by Kilo Guru
  • 2448 Views
  • 1 replies
  • 3 helpfuls

Resolved! Related List : Cannot Read and Cannot Contribute

What scenarios makes sense to have the following related list enabled for knowledge base : "Cannot Read" and "Cannot Contribute" ? A video tutorials talks about user criteria where one group can be limited to "read" only without the ability to contri...

gahmed by Kilo Contributor
  • 1814 Views
  • 1 replies
  • 1 helpfuls

Resolved! wildcard search is not working in knowledge search

I am trying to search in knowledge under self service application. When I use wildcard (*) it is not working. I tried the wildcard * before the keyword and after the keyword.If I do the same search in global search it is working.Someone help me to id...

kumaran by Giga Expert
  • 6228 Views
  • 12 replies
  • 0 helpfuls