I have used the following script in BR after insert :GlideSysAttachment.copy("sc_req_item", current.request_item.sys_id, "incident", current.sys_id);But it is not working.Please do the needful.Regards,Ram Prakash
We have an issue where data driven VTB will make it possible for users to change field values on forms, that go against policy. The reason this is, is that a lot of limitations are bound to Client Scripts which are not honoured in VTB.We removed the ...
Hello All, Good day!I'm currently playing with virtual agent in our new London instance. Does somebody knows(if possible) how to call another virtual agent topic from another topic? Thank you
Hello, I created one table using a custom update set. Then when I was working in the default update set, I accidentally deleted it. (First deleted all fields and then the table itself) Is there a way to reapply the custom update set and retrieve the ...
We have a request from our user community to send a pop up within the ServiceNOW application. The use case is for a custom application used by our Legal team to track Employee Investigations. An Investigator is assigned to a case record and that per...
Hi to all,i need to see a report on service portal. Like img.any idea?thanksregards.
Hi, I'm trying to execute a linux command through flow designer/integration hub I created a flow with a script step activity with the following script executing (function execute(inputs, outputs) { RunCommand('/path/to/myscript'); })(inputs, outputs...
Is there documentation available to get complete list of tables that extend Task table.
Hi This issue relates to roles which have been inherited by a user via membership of a group, which are then not deleted when that user is removed from the group membership. Previously, I was able (as advised elsewhere in the Community) to export the...
I'm working on creating guided tours. But when I want do drag and drop call outs. The call outs are not visible to me. Its just an empty bar. What do I need to do to get these back?
Hi, We have OOB UI action 'Publish' for ServiceNow platform on kb_knowledge table . When we want to publish an article then if we click on publish it publishes the KB article . Have requirement like we need to Publish the article to users who ar...
We've been storing our desktops, laptops and tables in what I'm guessing is the base table cmdb_ci_computer but it appears we should be putting them in cmdb_ci_pc_hardware, is that correct? As an aside, I still don't understand the relationship betwe...
We are expanding our use of the knowledge base and the discussion about attachment document type comes up. Some people like PDF versus Word document. PDF looks nice but then we need to store the Word document somewhere. Has anyone discovered a best p...
for our Report an Incident catalog item, we have a drop down that currently points to cmdb_ci_services so that the user can choose a business service. Recently we added some Discovered services that we temporarily don't want to show in this drop dow...
Hello, I have just implemented Knowledge v3. Everything is working in my two subprod environments but when I move to UAT and PAT the scrip "KBKnowledge().canRead(current) " is returning false. I have added a can contribute UC which names my test user...
