We are merging two SNOW instances into a new fresh Madrid instance coming up and I am beginning to research the process of getting the data from our existing CMDBs into the new instances CMDB. Any thoughts or tips would be extremely helpful. Upda...
Hi All, I am pretty new to Service Now development. I want to convert the binary file into a Base64 string. I am downloading File usingAttachment API. Can anyone please suggest how to do it. Below I am mentioning my code to download the binary file ...
I am trying to use a System UI > Field Styles on the Requester field on the Incident form. We have added a string field called Special Handling to sys_user. I am trying to use JavaScript in the Value field. If the Requester's Special Handling fiel...
Hey all,We're configuring some Orchestration activities with the goal of automating user account creation. When using the Active Directory Activities, the activities require the IP address of a domain controller instead of using a hostname such as ex...
Dear all, I try to test the SSO integration of service now and Azure AD. For that I have follow instruction from the link below : https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-tutorial But when I test my connection I ...
I am trying to ETL data out of my ServiceNow instance and into a SQL Server DB. I am extracting data via the ODBC driver, and I'm using SSIS as my ETL tool. I'm running into a problem with my ODBC source in my data flow task. In SSIS, I have create...
Im trying to migrate an SLA schedule with a new schedule between environments. When I try to migrate the Updates set with the SLA it errored on "Could not find a record in cmn_schedule for column schedule referenced in this update." I've tried t...
Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents. We tried the inbound e...
Hi , I'm using the below code to escape single backslash that is present in my JSON payload json_payload.replace("\\","\\\\"); This works fine when the payload contains single backslash. eg {"name": "\xyz"} This gets converted to {"name": "\\xyz"} bu...
We're running into an issue where right now we are using Scheduled Jobs to kick off a script include that uses a MID Server to connect to a 3rd party system for importing data into a ServiceNow table directly. What we want to do is use Import Sets an...
I want to embed an image in email template from sys_attachment table, as I have added the attachment in change_request table and when i open form view and click View attachment below URL is shown with corresponding image, but as i need to embed thi...
Hi, I am trying to call a subflow from a business rule but it doesn't work. Could someone please check what I am missing. I am running the business rule on after update and this is the code snippet: (function executeRule(current, previous /*null when...
I was building a report today based on the "Did this article help you?" question that appears on articles in our knowledge base and hit a bit of a snag. I didn't know which table or what grouping to use. When I checked the documentation for tables, i...
Hi Guys Not sure if this is a config issue or a fault or what. I created a report to show a heat map of incidents across the country, i have defined the lattitude and longitude of all our sites - and this shows correctly in the locations map: When i...
