Hi, KB articles has details - CMDB CI, under "service desk" tab there are fields like assignment group, incident category and sub category. When we are trying to search a KB article globally, we are not able to see these details which are updated lat...
Hi, In a rest message uri I have to pass in a variable value that contains special characters: https://${url}/${site}/groups?filter=name:eq:${adGroup} Variable Substitution: url = test.name.com site = mysite adGroup = My/ADGroup - Title When testing ...
Is possible to set custom values in Email Client Template in To field using script includes? I already tried, and getting like current is undefined?
I have two fields on my form 1. Provider 2. Associated Phone Number I want the third field "Name" to display by combining the value of these two fields Example: Provider = Sim Associated phone number = 12345 Name = Sim - 12345 Can we achieve this?
I tried this code.var regexp = new SNC.Regex('/^\d*\.?\d*/'); var value1 = g_form.getValue('variables.rom'); if(!regexp.match(value1)) { alert('Only numbers and dot allowed'); g_form.setValue('variables.rom',''); }But regexp.match(v...
Hi, I have 800,000 incident records that I am try to pull using a GET rest api call. My requirement is to sort them by "sys_updated_on" in descending order while querying. I using the http parameter "sysparm_query=ORBERBYDESCsys_updated_on" in my R...
I have a portal designed to order a catalog item.Once the request is created we are making an outbound REST API call through workflow. Since yesterday, we are getting the below error in console which we feel is an error thrown internally from service...
Hi There, I have an email notification, where I need to differentiate the hyper link of the Incident Number(URI_REF) to whom it is sending. For example, if the recipient user has any roles it needs to send to ServiceNow View, else to Service Portal V...
Hi there,What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal.We've been...
Hi Everyone, This is the first time i am raising the request for cloning DEV and TEST . Here rather than OOB tables , what list of tables i have to include in exclude tables. We are having LDAP integration which we use for AD and sccm so what tables...
Hi all, I have a question regarding the performance of ACLs. Let's imagine a case we have table with 20 fields and we need ACL with different conditions for each field. We have option either to specify the conditions using "Condition" builder or use...
Hello, I am currently displaying the logged in user's first name in the portal using "gs.getUser().getFirstName();". My first name 'shruthi' is displayed. When I am logged in, I go to my user record and change my first name as "Shruthij". After refre...
Hi, Who can see updated worknotes ? All members who are added to the board? If so what is the difference between adding an update as an additional comment v a worknote. Thank you, Wendy
Hi, Is it possible to switch on email notifications to allow a user to receive an email notification when they are added to a visual task board and a notification when a task is added/ updated on the board? thank you, Wendy
Hi, Is it possible to run a report to show a list of PTSKs? I don't see the relevant drop down in the report parameters. Thank you, Wendy
