When a user submit the request, the RITM number should be autopopulated in the work notes.

[priyanka58]

When a user submit the request, the RITM number should be autopopulated in the work notes of that change request i.e. RITMXXXXXXXX is created.

[Sweenal]

Hi Anand,

 The RITM Number should be displayed on that particular change request form. 

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Regards 

Sweenal 

[Anand Shukla]

Can you explain your scenario in details? I am not getting your requirement.

[Sweenal]

So my requirement was I have created a button on change request form and on click of button it will redirect to a catalog item in service portal.

After submiting the request the ritm number should autopopulate in the worknotes of that change request form.  which I have clicked the button on change request form.

Here in your solution you have given the sys_id so it will show all that RITM numbers in same change request form .

I need to display on every new change request form whenever i click in that button.

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Thanks

Sweenal

[Sweenal]

Please Can you help me its urgent.

[Anand Shukla]

In the same UI Action script. First store the Change number using current.number and do a glide record on sc_req_item table and check the RITM which has been created via service portal just copy that in your change script.

Can you share your UI action script here?