When was the business unit table introduced to ServiceNow and what is it used for?

[Cristian Hernan]

Title! I can't find anything in the ServiceNow documentation online, just new and old posts. I would love to know more about this table.

[Musab Rasheed · Accepted solution]

Hello,

Business units are parts of your organization that are in charge of certain operations, such as Finance, HR, IT, and so on.

Business units typically comprise departments and are associated with a company. By default, the Hierarchy of Segments includes a segment for business units, departments, and vendors, which are companies with the Vendor option selected. With the segment setup, you can allocate expenses to specific business units, departments, or vendors, or have expense allocations roll up to them. You can configure both departments and companies as part of user management.

Also see this thread, it has info as well

https://community.servicenow.com/community?id=community_question&sys_id=13cf688e1be63c90b09633f2cd4bcb46

Regards

[Cristian Hernan]

Thank you! That helps me understand it a lot better. What are some examples I could use that table on or include it in?

[Musab Rasheed]

You can explore below table and I guess it is widely used in Strategic portfolio management module. Please explore more.

https://yourinstance/business_unit_list.do?sysparm_userpref_module=20f2781b873003008a4a578c87cb0b9e&sysparm_clear_stack=true

Regards