Under Fuji, what KB configuration or user role is needed to display these related record info on a KB record? Can EditCan ContributeKnowledge CategoriesSo far, I only seem to have access to these tabs on the Knowledge Base record in my admin role:K...
How do you set the default knowledge base for new articles? Even though I have migrated to Knowledgev3 and deactivated the 'Knowledge' knowledge base, when a user clicks the 'Create New' in the app navigator or 'New' UI action from the list view, kb_...
I have requests that are getting this not when the request is submitted. I assumed this is coming from a Service Catalog Request workflow, but I do not see this workflow anywhere in my system. And the request does not have a Show Workflow UI Acti...
roles field on maintain form is not visible
The picture attached is the variables created in a catalog item.I want to change the color from blue to some other color.How to change it?
Hi,I'm recording training videos for a client with the intention of embedding them within a knowledge article for users to access and view on demand. I click the embed video option, choose attachment, and select my video. I then wait for the video to...
Hey all, please check my screenshot below, it explains everything. Has anybody else noticed this and does anybody know if SN is working on this?Thanks,Stefano
When i configure maintain item for a particular item i don't find the option to remove the quantity from the task, I feel like i'm missing some of the check boxes in the maintain item i have checked with the view and it seems to be saame for all th...
Hi,I have a service catalog form that is used by customers to fulfill change requests on users. In this form, 6 users field (reference) to select the users to apply the change. I wanted to disable the selected user on the first field in the other fie...
Hello,In one of my record producer(Incident) there are number of variables but I need only some specific fields to be shown on variable editor.Please suggest me a solution to hide unnecessary variables from variable editor.Best Regards,Rajesh M
Hi,I wants to show "Name of the item requested" field also in Approval page. Currently it's showing only "Request" number. But I wants to display the items as well that are requested as part of this request in Approval page. For example, If a "Comput...
HI All,I have created a record producer. Currently, every can access it. Is there any way to restrict that record producer so that only specific people can access it?Thanks & Regards,Atul Chauhan
Hi,Can we have Customer Specific Branding in Domain Separated Instance?Say User from Customer A should see the branding options and customization set for A.If my understanding is not wrong this should just work fine, if Domain Separation is in place ...
Hello Everyone,I have two sites in my system & I want to block all the pages of first site to the user of second site. And if user tries to access first site then system should redirect the user to home page of the second site.Now I am able to block ...
I am creating my workflows for Knowledge v3. I always feel better if I have a visual copy of what I did in case I have to recreate it. How can I print and/or screen capture a workflow complete with each of the activity properties? I...
