Requested Item (sc_req_item) state change choices if catalog item is equal to name
Hi, is it possible to make Requested Item in service catalog "State" choices dependent on the catalog item?Thanks,Tadz
Forum Posts
How to change color of Border & Footers?
Hello everyone,Does anyone know if there's a way to change the background color of borders and footers from white to any other color? I've tried inspecting elements and checking the style sheet being referenced, but can't seem to find this block of...
Resolved! How to get time difference between 2 dates in client script
I have 2 datetime fields and also have a duration (single line of text). I am trying to compute the difference between the start and end date and put the difference in the duration field.I am having a difficult time figuring this out via client scrip...
SLAs on Requested items -- Good idea, bad idea?
The wiki specifically discusses setting up SLAs on the request and catalog task levels (Defining Service Levels for Catalog Fulfillment - ServiceNow Wiki), but I do not see anything about setting them up on the item level. From a process perspectiv...
How do I get the display value of a catalog reference variable using a database view?
I have a catalog item that contains different variable types, including multiple reference variables. I am trying to create a database view to use to create a report that lists the requested item, question and response that was entered in a request. ...
Resolved! Scroll bar is not appearing for one page of a site in CMS
I am developing a site in CMS and I am facing a strange issue. I have implemented the search page using a header dynamic content and a search result dynamic content. The scroll bar does not appear when I check the page. For all other pages the scroll...
Resolved! determine if value is not null on all fields
We have a request page where a user can request updates to the CMDB. Since there is no real way to determine what variables should be mandatory is there a way write a onsubmit client script to loop thought the variables to verify at least one other...
Resolved! Get catalog task variables in workflow
So I have some variables that are on my catalog item and are hidden on the form. Now we know that those variables we can get on the request item form and the catalog task form too. I have created a task where I want to give value to those variables...
Can we search for keywords inside the attachment of a knowledge article in SNOW tool?
Hi,One of my end users of SNOW asked if they can search for keywords inside the attachment of a knowledge article. Please let me know.ThanksRajesh
Resolved! How to customize rendering of stage completion Self-Service Requested Items or My Requests?
I have added a condition to an approval step to handle system cancellation of a requested item when the approval has been pending for 15 days. This image shows what the stage looks like on two different requested items, one rejected and the other can...
GlideRecord get label of reference field instead of sys_id
Hi, is there a way to get the label of the reference field from GlideRecord. instead of sys_id?Here are some screenshots: Specifications: u_topic field is referenced from another table.
Resolved! Request (REQ) and Requested Item (RITM) Approvals
I've been running ServiceNow for a few weeks with only the Incident Management module configured. We are now looking at the Service Catalog and Requests(REQ)/Request Items(RITM). The first thing we are working on is a simple Request Form which submit...
Schedule to make KB Article retired if expired
Hi folks, I have a automating knowledge article question this time, and hoping you could give me a hand. in Knowledge Base Article (KB), the OOTB design when an article's valid to is expired, in other words, valid to < today, it does not set to a...
Resolved! Disable redirect on menu section of a dropdown menu
I am developing a site using CMS. I have created a site which uses a navigational menu. The menu used is a dropdown. I want to disable the redirect feature on the menu section. On clicking any of the menu section, I have right now set the page to rel...
Resolved! workflow notification using email template
Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.Thanks and Best Regards,Tadz
