Where can i find the code for task number and short description on take_survey widget

[Rocking Ravs]

Where can i find the code for task number and short description on take_survey widget?

[VaranAwesomenow · Accepted solution]

Dear Raveena,

I attempted to implement your requirement and below are the changes needed.

I made a screencast of how the changes look like, url to view the same (ServicePortalSurveyWidget - YouTube )

Test Data : Assignment Group = Service Desk

Caller Name = Abraham Lincoln

Caller Country = Spain ( ES)

** All changes to be made in scope = "Service Portal Surveys" **

Created copy of widget "Take Survey"   and named it as Take Survey 1

Created copy of page take_survey and named it as take_survey_1

Updated widget "My Surveys"

Changes done to the widget "Take Survey"   which are saved as the new widget Take Survey 1

In "Body HTML Template" add below code after

<div ng-if="data.trigger_desc" style="font-size:15px;">

{{::data.trigger_desc}}

</div>

<!-- custom Code Start -->

                                          <div ng-if="data.trigger_table == 'incident' && data.trigger_assignmentgroup != ''" style="font-size:15px;">

{{::data.trigger_assignmentgroup}}

</div>

                                            <div ng-if="data.trigger_table == 'incident' && data.trigger_caller != ''" style="font-size:15px;">

{{::data.trigger_caller}}

</div>

                                                <div ng-if="data.trigger_table == 'incident' && data.trigger_country != ''" style="font-size:15px;">

{{::data.trigger_country}}

</div>

                                          <!-- custom Code End -->

In "Server Script" add below code after sp.loadSurvey(typeId,surveyId, data);

// Custom Code

if(data.trigger_table == 'incident') {

var grInc = new GlideRecord('incident');

grInc.addQuery('sys_id', data.trigger_id);

grInc.query();

if(grInc.next()) {

data.trigger_assignmentgroup = grInc.assignment_group.name.toString();

data.trigger_caller = grInc.caller_id.name.toString();

data.trigger_country = grInc.caller_id.country.toString();

}

}

// Custom Code

Changes to page take_survey which are in the new page take_survey_1

Add the newly created widget in Row 1, Column 1

Changes to Widget "My Surveys"

Body HTML Template section 2 changes are done.

1. Comment out line <a href="?id=take_survey&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}"> and add new line

<a href="?id=take_survey_1&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}">

The updated code should look like below.

<!-- <a href="?id=take_survey&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}"> -->

<a href="?id=take_survey_1&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}">

2. Comment out line <a href="?id=take_survey&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}">

and add new line

<a href="?id=take_survey_1&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}">

The updated code should look like below.

<!-- <a href="?id=take_survey&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}"> -->

<a href="?id=take_survey_1&instance_id={{::instance.sys_id}}" title = "Take {{::instance.evaluation_method_display}}">

[Vikram3]

I am looking for the similar solution. My survey is both Incident and Request. Can you please help.

[Tyler Herman]

Howdy,

No custom widgets are required for this. I've recently uncovered the answer to this issue and wanted to update this post and others to prevent folks from experiencing the pain I had.

The take_survey widget uses the "SPSurveyAPI" script include to get the trigger_desc. The "SPSurveyAPI" script include uses the blackbox script include "GlideSysTitle" to get the title of the trigger table for use as the trigger_desc. "GlideSysTitle" looks up the trigger table title from the sys_ui_title table. 

If your sys_ui_title table does not have an entry for the trigger table OR if it has an entry for the table but does NOT have a field populated to be used as the title, it will return the record number instead. Ensure that any table you are generating surveys on exists in sys_ui_title and has at least one field set, such as short description.

[shvmp00]

Thank you very much, you just saved the day for me!