Developer Instance stuck in "Waiting for Instance" status after requesting Australia instance

[RallabandiV]

Hello ServiceNow Community,

                   I am trying to create a ServiceNow Developer Instance. I logged into the ServiceNow Developer Portal and selected the Australia region with the latest available release.

After requesting the instance, the status has been showing "Waiting for Instance" and the instance has not been provisioned yet.

I have been waiting for the instance to become available, but the status has not changed.

I also tried using the Get Support option, but it says that my ServiceNow ID cannot be enrolled for support.

Could someone please help me understand how to proceed or check why my developer instance is still waiting for provisioning?

Thank you.

[Dr Atul G- LNG]

Hi @RallabandiV 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

Latest update: I heard from community members that PDIs are now being provisioned more easily and quickly. You may try cancelling the current waitlist request and submitting a new request again.

[Ankur Bawiskar]

@RallabandiV 

you don't have any option but to wait

also check latest blog about PDIs

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @RallabandiV 

Many community member now-a-days facing this issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

So Just try to place your request and wait for the request to be provisioned. It could takes days or weeks.