i have to start with certification. How to start and from where to start?

[ShalikaM]

i have to start learning on service now, and thinking to start giving the certification for more opportunities.

[ShalikaM · Accepted solution]

Thank you @Srikanth_9 

[Srikanth_9 · Accepted solution]

Hi @ShalikaM,

If you are starting with ServiceNow learning journey. Please follow as mentioned below:

• Start your preparation from basics Certified System Administrator (CSA) Learning Path - ServiceNow University.
• Complete the labs exercises, do it as mandatory and don't skip.
• Understand each concept clearly - you can also refer to YouTube videos and practice in your PDI.
• Go through the CSA Exam Blueprint - Credentials - Certified System Administrator (CSA) Mainline Exam Blueprint - Knowledge Portal.
• Study the eBook - at least 2-3 times.
• Practice mock tests in MeasureUP - NEW: Official Practice Tests Now Available for CIS... - ServiceNow Community.
• Also refer to Udemy or Exam Topics for practicing mock tests.
• Once after your preparation - if you feel confident then schedule the exam.

Wishing you the best...!

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Dr Atul G- LNG · Accepted solution]

Hi @ShalikaM 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Tanushree Maiti]

Hi @ShalikaM 

• First Complete  ServiceNow Administration Fundamentals  course from Servicenow University
• Practice all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Once you complete the course, start practicing with mock questions. 

1. Check ServiceNow university provided practice : https://account.measureup.com/servicenow-university
2. Check free site like Quizlet, youtube ,Exam topics and lots of free sites are there

         Make sure you are giving correct answer.

• Register for the exam.
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.
• Utilize Community Resources:

• Personal Developer Instance (PDI): Join the ServiceNow developer program to get a free, fully functional environment to practice troubleshooting and development.
• ServiceNow University: Access structured lessons and certification preparation courses on the NOW learning portal/ServiceNow University.
• Networking: Engage with the official ServiceNow community forums and LinkedIn groups to connect with  industry professionals
• Appy for opportunities:  Search and Apply for the opportunities
• Follow Career journey Path for further grow (role wise) in your ServiceNow project

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554