Instance is offline

[mathewmcpde]

Hi team,

My Personal Developer Instance has been offline for 4 days now. The instance shows:

"Instance Offline: Recovery may take long. You can wait, or release it now to request a new one."

Instance ID: dev341795
Instance URL: https://dev341795.service-now.com

I've tried:

• Refreshing / waking up the instance multiple times
• Accessing directly via /login.do
• Waited the recommended 48–72 hours

None of these have worked.

My main concern: I have important development work on this instance — a custom table my teammate and I built together — that has not been backed up as an Update Set. If I release this instance and request a new one, I will lose all of that data permanently.

Is there any way to:

1. Recover this specific instance instead of releasing it, or
2. Retrieve/export the data (Update Set, table data, or app source) from this instance before it's released, even though it's currently offline?

Any guidance from the ServiceNow team would be really appreciated before I'm forced to release it and lose this work.

Thank you in advance.

[Dr Atul G- LNG]

Hi @mathewmcpde 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[mathewmcpde]

How long should i need to wait for this to become online??

[Dr Atul G- LNG]

No idea, mate. My PDI was down yesterday, and it took around 12 hours to come back online. Patience is key here. @mathewmcpde 

[Dr Atul G- LNG]

1. Recover this specific instance instead of releasing it, or

Atul: No, there is no way for thsi.

1. Retrieve/export the data (Update Set, table data, or app source) from this instance before it's released, even though it's currently offline?

AG: No mate, its offline, no one can help here