Intraday Optimization Flow failing at Step 8 (Get distinct qualifiers) despite valid group configura

[Srinivas K1]

Hi All,

I am implementing a Real-time Break-fix Reshuffle using FSM Schedule Optimization. When a P1 Work Order Task is created/updated, the Intraday Flow triggers, but it consistently fails at Step 8 (Get distinct qualifiers) with the error:
FAILURE: No qualifiers to optimize for in the current intraday run.
Steps Taken & Debugging Performed:
1.Flow Execution: * Step 1-7 complete successfully.
• Step 8 returns an empty object {} for qualifierIds, leading to the "Missing Qualifiers" exception in the IntradayJobManager Script Include.
2. Data Configuration:
• The Work Order Task is assigned to a specific Assignment Group (e.g., New Test Group).
• This Assignment Group is explicitly added to the Qualifiers related list in the Intraday Configuration.
• The Group Type is set to wm_work.
• The Group has an active Member (Agent) with the wm_agent role, a valid Schedule, and is linked to the correct Assignment Group.
4. Environment: * Optimization Scope is Active and covers the correct Groups.
Even with a clean group and user, the Flow Output for Step 8 shows:
qualifierIds: {}
validQualifiers: []
Question:
Why would the IntradayJobManager fail to identify a qualifier ID when the Assignment Group is correctly mapped in the Intraday Configuration and the event points directly to that group? Are there hidden "Health Check" criteria in the ScheduleOptimizationDataValidator that could be disqualifying a newly created group?

 
Any guidance on what else I should verify would be greatly appreciated.
Thank you.