Need Help on Business Rule creation- check the details below

[Swathi KS]

We need to create a Business Rule on the Email [sys_email] table in ServiceNow.

At the time of record insertion, the rule should check whether the email is created between 9:00 AM and 6:00 PM IST.

If the condition is met, the Type field should be updated to Send Ignored.

After i need Scheduled job should run after 6pm ist and updated the above emails to send Ready state

[GlideFather]

Hi @Swathi KS ,

it looks that you have gathered all the requirements, where's the problem? What did you do and where did you get stuck?

[yashkamde]

Hello @Swathi KS  ,

According to you requirements the BR should be :

var now = new GlideDateTime();
    now.addSeconds(19800); // IST offset = +5:30 = 19800 seconds (In case your TZ is different)

    var hour = parseInt(now.getHourOfDay(), 10);
    if (hour >= 9 && hour < 18) {
        current.type = 'send-ignored';
    }

and for Scheduled Job :

var gr = new GlideRecord('sys_email');
    gr.addQuery('type', 'send-ignored');
    gr.query();

    while (gr.next()) {
        gr.type = 'send-ready';
        gr.update();
    }

//Note run Daily at 6 PM 

If my response helped mark as helpful and accept the solution.

[Swathi KS]

Hello yashkamde, 

Thanks for the response, but in this business rule we don't have any function for this can you please check and help me on this 

.getHourOfDay()

var now = new GlideDateTime();
    now.addSeconds(19800); // IST offset = +5:30 = 19800 seconds (In case your TZ is different)

    var hour = parseInt(now.getHourOfDay(), 10);
    if (hour >= 9 && hour < 18) {
        current.type = 'send-ignored';
    }

[Swathi KS]

@yashkamde  Thanks For the Response can you please check the business Rule which was sent in the the function(

.getHourOfDay()

) we are calling it was not working, can you please check and help me on this this the error i'm getting              Cannot find function getHourOfDay in object 2026-02-24 23:03:34.