OTP Problem

HassanF
Tera Contributor

‎02-25-2026 02:10 AM

Dear Sir

@Sunil2021

I am Facing Problem with my ServiceNow Account As i cannot Receive OTP so that i cannot login
 
Please Help Me solving This Issue as i have some Urgent work to complete
 
The ServiceNowID Is Same as this Email 
hassan.ahmed@azmsquad.com
 
Regards
Hassan
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6 REPLIES 6

Dr Atul G- LNG
Tera Patron

‎02-25-2026 05:30 AM

are you referring to Now learning!!

 

@Jim Poisson can help here.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Jim Poisson
ServiceNow Employee

‎02-25-2026 06:53 AM

@HassanF i dont see anything wrong with your account and I see you've opened a case with Support. They will need to address the issue.

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HassanF
Tera Contributor
In response to Jim Poisson

‎02-25-2026 07:49 AM

  1. Thanks for your effort and time@ Jim poisson 

actually I can not login using my account to now portal and ServiceNow University 

 

as when I tried to login it requires OTP then when I open my mail to check OTP mail

 

I didn’t get OTP mail on MyMail box

so i can not login 

 

my email is hassan.ahmed@azmsquad.com

 

My secondary mail is 

hasanfahmi8793@gmail.com

 

regards,

 

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Jim Poisson
ServiceNow Employee
In response to HassanF

‎02-25-2026 09:33 AM

I've updated the case notes (CS0591055) to alert them to contact you at both emails. I don't have the ability to resolve this myself.

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