planned end date modification when the status is in scheduled

[saranya3d]

Hi, can any one please help me on the below request. 

i need to change the planned end date in one of the CR where the  status is showing as scheduled in servicenow.

I have selected both planned start and end date as same and now need to change it.

Thanks,

Saranya

[Dr Atul G- LNG]

Hi @saranya3d 

I don't have a technical solution for this, but from a process perspective, I don't think this is a good use case.

Once a Change moves to the Scheduled state, it means it has already been reviewed and approved by the CAB (Change Advisory Board). During the CAB review, factors such as risk, impact, change conflicts, implementation window, planned start and end dates, and the fallback plan are all evaluated before approval is granted.

Allowing users to change the planned dates after the Change has been scheduled would effectively override the CAB's decision and could introduce additional risks. For example, changing the implementation window might create conflicts with other planned changes, impact resource availability, or invalidate the original risk assessment.

This is why ServiceNow provides this behavior Out of the Box (OOTB). If you still want to allow date changes after scheduling, it would require a custom technical solution, but I would recommend carefully evaluating the business and process implications before implementing such a customization.