planned end date modification when the status is in scheduled

[saranya3d]

Hi, can any one please help me on the below request. 

i need to change the planned end date in one of the CR where the  status is showing as scheduled in servicenow.

I have selected both planned start and end date as same and now need to change it.

Thanks,

Saranya

[Dr Atul G- LNG]

Hi @saranya3d 

I don't have a technical solution for this, but from a process perspective, I don't think this is a good use case.

Once a Change moves to the Scheduled state, it means it has already been reviewed and approved by the CAB (Change Advisory Board). During the CAB review, factors such as risk, impact, change conflicts, implementation window, planned start and end dates, and the fallback plan are all evaluated before approval is granted.

Allowing users to change the planned dates after the Change has been scheduled would effectively override the CAB's decision and could introduce additional risks. For example, changing the implementation window might create conflicts with other planned changes, impact resource availability, or invalidate the original risk assessment.

This is why ServiceNow provides this behavior Out of the Box (OOTB). If you still want to allow date changes after scheduling, it would require a custom technical solution, but I would recommend carefully evaluating the business and process implications before implementing such a customization.

[Tanushree Maiti]

Hi @saranya3d 

I suggest reverting the Change Request (CR) status from Scheduled back to Assess or New by resetting the request -> After that, update the required dates and -> then resubmit it through the approval cycle.

Once a CR is submitted, most ServiceNow client projects make the Planned Start Date and Planned End Date non-editable for end users. As per the standard process, only the Change Management team is allowed to modify these dates.

Therefore, requesting that the Planned Dates be made editable would go against the current process. Instead, the recommended approach is to reset the Change Request, update the dates, and then move it back through the approval workflow.

[Gaurav Shirsat]

Hello @saranya3d 

Ideally, as per ITIL best practices, the Planned Start Date and Planned End Date should not be modified once the Change Request reaches the Scheduled state.

By this stage, the Change Request has typically been reviewed and approved by the CAB (Change Advisory Board) or the designated approvers based on conflict analysis, risk assessment, implementation planning, and the agreed schedule.

Modifying the planned dates after the Change has been scheduled may invalidate the original approvals, introduce scheduling conflicts, and impact dependent activities. If a date change is unavoidable, the Change should ideally be resubmitted for the appropriate review and approval process in accordance with the organization's Change Management policy.

There are Certain Aspects for Your Use case Now:

1) Check if you can change it from the List View of change_reuqest tables records " Restriction could be due to ACL OR On Cell Edit Client script on this change_request table

 If it is restricted looks like then you need to take necessary role as per ACL or Client Script to Modify.

2) If you have SN Utils enable can be done using that as well : as Below Image

3) Try below Background Script Code to change date : 

Note : First Export Your Record to DEV/UAT/Sandbox and Test, then take necessary permission internally and go for it : do not compliance organization process

var gr = new GlideRecord('change_request');

gr.addQuery('sys_id', 'e2cdf552db252200a6a2b31be0b8f57f'); //Add sysid of your record

gr.query();

if (gr.next())

{

    // Set new Planned End Date

    gr.end_date.setDisplayValue('2026-06-25 09:00:00'); // YYYY-MM-DD HH:mm:ss

    gr.update();

    gs.log('Planned End Date updated for ' + gr.number + ' : ' + gr.end_date);

    gs.print('Planned End Date updated for ' + gr.number + ' : ' + gr.end_date);

}

Note : Change is One of the Most Customized Module from ITSM Application in ServiceNow in customer instances.

Results may vary of the code in your Customer Instance, you can check your Script Log to check if any discrepancy occurs.

Thanks and Regards

Gaurav Shirsat