Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

[hasthipooji]

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. what this means?

I have created few response templates and captured in update set while moving from dev instance to test instance it is not loaded. Also I have seen on show related list of update set captured records i'm getting this error so what can be done?

[k_lutz]

hi @hasthipooji ,

I would suggest looking in the module "Restricted Caller Access Privileges". There is most likely an entry that was created there which has the status of "Requested". You will need to change that to "Allowed". I normally then export that XML and take to the new environment.

[miftikhar20 · Accepted solution]

Hi @hasthipooji ,

This error means that the Global scope is trying to access the table m2m_response_template_to_channel, which belongs to the Templated Snippets application. Since cross-scope access is restricted, the Templated Snippets app must explicitly allow Global to read this table through Restricted Caller Access.

To fix this:

1. Switch to Global application scope.

2. Navigate to System Applications > Application Restricted Caller Access (sys_restricted_caller_access).

3. Filter:

   • Source Scope = Global

   • Target Table = m2m_response_template_to_channel

   • Status = Requested

4. Open the record and change Status to Allowed.

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ankur Bawiskar]

@hasthipooji 

in which scope did you create that?

share some more details

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[hasthipooji]

I have created in templated snippets app scope