Report on First Respondent on a Ticket Time Wise on Task Table

[diyabansal1]

I want to create a report on First Respondent on a Ticket Time Wise on Task Table. Can you please provide the appropriate solution for this.

[Ankur Bawiskar]

@diyabansal1 

this link has approach

Reporting on the first time an incident is assigned to an assignment group 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@diyabansal1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @diyabansal1 

You can create a metric in any table. In fact, metrics are available out-of-the-box (OOB); you just need to get the data and use it in reports. Check the OOB metrics available—you might find what you need.

https://www.servicenow.com/community/platform-analytics-forum/reporting-on-the-first-time-an-inciden...

[Dr Atul G- LNG]

Hi @diyabansal1 

Did you issue resolved?